Elevator and escalator service is one of the few AMC categories in India where a delayed response isn't just an inconvenience — it can mean someone is stuck. Add statutory safety inspection requirements that vary by state Lift Act, spare parts that are proprietary to each OEM, and contracts that often mix comprehensive and non-comprehensive AMC terms across units in the same building, and it becomes a category where a phone-and-spreadsheet operation runs out of road fast. Whether you're an OEM's authorized service network, an independent AMC operator, or a facility management company managing lifts across multiple client sites, the operational core is the same: know exactly which unit needs what, and get a technician there without delay.
Get Simply C2 for freeUrgent calls flagged and routed separately from routine PM visits mean technicians reach a stuck lift faster, not whenever the day's schedule allows.
Per-unit certificate tracking with renewal alerts means statutory safety compliance doesn't depend on someone remembering across a large portfolio of sites.
Unit-level contract tracking and full service history give facility managers a clear record to renew against, instead of a billing dispute at contract end.
Every lift or escalator unit is tracked individually — installation date, AMC terms, warranty status, and safety certificate renewal date — even across multiple units in the same building.
Technicians see the unit's history, spares used on past visits, and job details on their phone, with breakdown calls flagged for urgent response.
Covers scheduled preventive maintenance visits, statutory inspection scheduling, breakdown repair, and new installation in one system.
OEM-specific parts are logged against the exact unit they're used on, so technicians can be briefed on the right part before they leave for site.
Jobs route to the technician assigned to that building or zone, with supervisor visibility across teams covering multiple properties.
RWAs, facility managers, and residents can each log or track a complaint, with two-way chat replacing the usual chain of phone calls and messages.
Simply C2's customer support directory already covers the major elevator and escalator brands operating in India — the deepest brand coverage of any category on the site. If you run service operations for one of these OEMs, a dealer or franchise network under them, or an independent lift AMC business, this is what you need to run it well.
Setup takes a call, not a sales pitch.
Get Simply C2 for freeBreakdown calls can be flagged for immediate dispatch and tracked against a separate response-time target, so an urgent call isn't queued behind the day's scheduled preventive maintenance visits.
Yes. Each lift or escalator unit carries its own certificate renewal date, with alerts ahead of expiry, so compliance tracking doesn't depend on someone remembering across a large site portfolio.
Contract terms — comprehensive, non-comprehensive, or still under warranty — are tracked at the individual unit level, not the building level, so billing reflects what each specific lift is actually covered for.
Yes. The customer-facing complaint app supports the multi-party nature of these complaints, with two-way chat so all relevant parties can track status on the same ticket.