Air conditioning in India is a seasonal service business. Demand for installation, gas top-ups, servicing and breakdown repair builds through March and peaks in the hottest months, when every customer wants a technician the same week.
The assets add to the pressure. Split units have indoor and outdoor parts with separate serial numbers, compressor warranties run far longer than the comprehensive warranty, and commercial HVAC sites sit under annual contracts. A phone-and-spreadsheet operation stops keeping up.
Whether you’re a brand’s authorized service network, an HVAC contractor running AMCs for offices and buildings, or a dealer with your own after-sales desk, the problem is the same: know which unit is where, what coverage it has, and which technician can reach it.
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Customer app is free forever, either way — and setup takes about 10 minutes.
Territory-based assignment and a single queue of open jobs let a team absorb peak-season volume instead of dropping calls.
When warranty, compressor cover and AMC status sit against each unit, the technician and the customer see the same answer on what is chargeable.
Scheduled pre-season visits and a full service history give customers a reason to renew, and give you a record to renew against.
Every installed unit is tracked individually: installation date, warranty status, AMC contract terms and renewal date, so nothing depends on someone’s memory.
Technicians see assigned jobs, customer and unit history, and can update job status, log spares used and close tickets from the field.
Covers new installation, preventive maintenance ahead of the season and reactive repair inside one system, for residential and commercial units alike.
Gas, capacitors, boards and motors are logged against the specific unit they’re used on, giving an accurate picture of consumption and restocking needs.
Jobs route to the technician assigned to that geography, with team visibility for supervisors managing many technicians across a city.
Customers log a complaint, track technician arrival and approve estimates for chargeable repairs, instead of calling a centre for updates.
Simply C2’s customer support directory already covers the major air conditioner brands operating in India. If you run service operations for one of these brands, a dealer or franchise network under them, or an independent AC and HVAC service business, this is what you need to run it well.
Setup takes a call, not a sales pitch.
All open jobs sit in one queue and route to technicians by territory, with supervisors able to see team workload. Preventive visits can be scheduled ahead of the season, so part of the peak is absorbed before customers call.
Yes. Units are tracked by serial number with installation date, warranty status and AMC terms, so each job shows what is covered and what is chargeable. Indoor and outdoor units can each be recorded against the customer’s installation.
Yes. Scheduled maintenance, AMC contracts and repair are tracked per asset, so a site with many units is managed the same way as a single home installation, with job history for each.
Yes. Itemized estimates go to the customer through the Simply C2 complaints app, where they can approve, track the technician and chat directly.
Both. Brands, their dealer and franchise networks, and independent AC and HVAC service businesses run on the same core system. The difference is scale and branding, not functionality.