Service Centre automation

Repair Service ticket management flow in the service center

Complete service center based repair operations

Profitable and efficient repair service

Your service will stand out, your repairs will get you business

When you use Simply C2 CRM to manage your repair center operations, you can expect to

  • Never miss recording a single complaint/ ticket
  • Send acknowledgement to customer immediately upon receipt of
  • equipment for repair
  • Send itemized estimate for repair
  • Track warranty by serial number
  • Get estimates approved and paid faster
  • Close repair tickets faster
Group 1000001867

Service CRM> Repair Center Operations

Service ticket management that delivers service center management excellence

Customize your repair service ticket management

Create customized forms to capture checklist for every type of equipment. Help your technicians in capturing data fast and also help them troubleshoot by having a list of defects and repairs and tag them at the equipment level. Also, by uploading spares lists for every product – you ensure, that your team uses the right spare part for the right equipment.

service center automation

The four key benefits of Simply C2 customer service
ticket software

The four key service centre based repair steps in Simply C2 CRM

Log a repair ticket

Log a repair (ticket)- request, on behalf of the customer. Note down the issue, the model number and serial number of the equipment.

Receive the product for repair

Let the customer hand the equipment over across the counter; or ship it across to you. Receive the equipment, inspect and acknowledge. Immediately.

Raise repair estimate

Check the serial number for warranty coverage, inspect for misuse, send an itemized estimate for repair. All electronic, all instantaneously.

Repair and invoice

Once the customer makes payment, Saleswah will auto-assign the ticket and queue it for repair. Once the repair is finished, an invoice will be generated and mailed.

Spares and consumables: inventory usage tracking

  • Map your spare parts to the product. Manage inventory by quantity or even by serial numbers for high value parts. Track usage of spares and consumables and log history and monitor trends.
  • Extremely logical and powerful indenting and approval flows. Create approval flows that enable rather than act as roadblocks.

Download Our Application Simply C2

Ready to experience the convenience and efficiency of Simply C2? Download the app now and discover how we’re simplifying equipment service and maintenance