Simply C2 · CRM standard feature

Warranty and AMC tracking that tells your team who's covered — and who should be billed

Track warranty and AMC by serial number so your service team can confirm coverage before a job starts — deliver the service level a contract promises, and bill correctly the moment it doesn't.

  • Confirm Coverage Before a Technician Starts Work
  • Bill Correctly for Out-of-Warranty and Out-of-AMC Jobs
  • Deliver the Right Service Level to Covered Customers
  • Get Renewal Alerts Before Coverage — and Revenue — Lapses
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A service ticket showing warranty expired and AMC not enrolled, flagged as a billable service charge of 650 rupees

What breaks without structured warranty and AMC tracking

  • Free service gets given away by mistake.Without a coverage check at the point of service, a technician defaults to “no charge” rather than risk a dispute — and warranty revenue leaks out quietly, ticket by ticket.
  • Covered customers get billed by mistake, too.Get it wrong the other way and you charge a customer who's still under warranty or AMC — which costs you the argument, and often the relationship.
  • Every product needs different terms.Some equipment is repaired, some replaced, some needs scheduled maintenance — a single blanket policy doesn't tell a technician what to charge for any of it.
  • Renewals get missed until it's too late to renegotiate.Without an alert before the expiry date, a lapsed AMC is usually discovered only when a job that should have been billable was handled for free.
  • Deliverables drift from what was sold.What the sales team committed to and what the service team is tracking against can quietly become two different things.
Inside the CRM

One record, the right invoice

Warranty status, AMC dates and PM schedule sit against the equipment's serial number — so your team can confirm the correct service level, and the correct charge, without calling back to the office.

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Simply C2 CRM screen showing warranty and AMC coverage by equipment

Every serial number, one coverage decision

A list of products across an install base, each showing warranty or AMC coverage and whether the next service visit is billable
Simply C2 · Customer to Companies

The Simply C2 Platform
For Warranty and AMC Tracking

YouYour customer
1

Your own web based Simply C2 CRM

  • Warranty and AMC terms by product
  • Renewal alerts and reports
  • PM and refueling schedules
2

Simply C2 customer portal

  • Your verified customers get access
  • Check warranty and AMC status
  • Raise a covered complaint
3

Simply C2 mobile app for your technician

  • Coverage and billing check before the job
  • Scheduled PM and refuel visits
  • Photos and customer sign-off
4

Simply C2 mobile app for your customer

  • View warranty and AMC coverage
  • Get renewal reminders
  • Log a covered ticket

Define terms by product type

Repair

Corrective maintenance covered under warranty terms, tracked against the fault, not a guess.

Replace

Product-type terms that call for replacement instead of repair, set once and applied consistently.

Scheduled maintenance

Preventive maintenance raised automatically at the interval your contract commits to.

Refuel or refill

Fixed-schedule or as-needed refills, with their own approval flow.

Know who's covered. Bill correctly, every time.

Confirm coverage before the job

A technician or call-centre agent checks warranty and AMC status against the serial number before committing to a free repair.

Bill correctly the moment coverage ends

The system shows exactly when a product moved from covered to billable, so out-of-warranty and out-of-AMC jobs get invoiced, not waved through.

Track contract renewals

Get reports and alerts for contracts and warranties about to expire, so you can propose a renewal — or start billing for repairs — before the coverage lapses, not after.

Set terms by product type

Duration and deliverables — repair, replace, or scheduled maintenance — configured once per product type, not decided case by case at the doorstep.

Be predictable, be reliable

Know before the coverage — and the revenue — lapses

You define what a warranty or AMC contract delivers. Simply C2 flags it to your team before it lapses, so the next visit is either a renewal conversation or a correctly billed job — never a free one by accident.

  • Alerts Sent Ahead of Contract Expiry
  • Reports Generated on Coverage, on the Fly
  • Prompts Shown at the Point of Service
Try Simply C2 for free
A list of upcoming warranty and AMC renewals with days remaining, for the service team to act on

Put the coverage check in your technician's hand

The Simply C2 mobile app shows warranty and AMC status against the serial number, so your field team can confirm coverage — and the right charge — without calling back to the office.

Get it on Google Play

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FAQ

What is warranty and AMC tracking software?

It's a system that records each product's warranty and AMC terms against its serial number, so your team can confirm coverage before starting work and bill correctly the moment a product falls outside its warranty or AMC term.

How does this stop free service being given away by mistake?

Warranty and AMC status is checked against the product's serial number before a job starts, so a technician or call-centre agent isn't relying on memory or a paper warranty card to decide whether to charge.

Can I set different warranty terms for different product types?

Yes. Terms — repair, replace, or scheduled maintenance, and their duration — are configurable per product type, not fixed to one blanket policy.

How far ahead does Simply C2 alert on renewals?

Alerts and reports are generated on contracts and warranties approaching expiry, so your team has a window to propose a renewal, or plan for billable service, before the coverage lapses.

Can a technician confirm coverage and the correct charge before starting a job?

Yes. Warranty and AMC status, and whether the visit should be billable, is visible against the equipment's serial number from the technician's mobile app, before they commit to a free or billable repair.

See exactly which of your tickets should be billable.

Setup takes a call, not a sales pitch.

Try Simply C2 for free