Log, assign, track and bill every service job, from the first complaint to the GST invoice. Set it up for technicians on the road, a repair bench, or both. Free for up to 10 users, live in about ten minutes.
Most service software is built for either field teams or repair desks, priced per seat, and takes months to roll out. Simply C2 was built to be the opposite.
Choose how you deliver service at set-up: technicians at customer sites, jobs at your bench, or both. Tickets, customers, warranty, spares and reports are shared underneath.
A basic account takes about ten minutes to configure from menus. For a team of 20 to 50, we migrate your data and go live in one to two weeks, with one named implementation lead.
Free for up to 10 users, always. Beyond that, Premium is ₹5,000 per user per year, and data migration and onboarding are free for paid customers.
Scheduled maintenance, spares stock reconciliation, location tracking, repair estimates and GST invoices, without an enterprise rollout.
Customers log complaints in one tap and follow every step, at no cost to them. It is also what keeps chaser calls off your desk. See the customer service platform.
Running 35,000 gensets, ~110,000 fuel dispensers and ~12,000 tower assets, and sized for 20 to 50 licence teams. Read the case studies.
Most tools make you pick between field service software and a repair-desk system. Simply C2 is one CRM that you configure for the way you serve.
Open the CRM on a desktop or tablet and see the month at a glance: tickets logged and closed by type, what is due each day, and the latest messages.
See the dashboards and standard reports and how the installed base is tracked.
The features that usually need an implementation project are switched on from menus.
Rule-based preventive maintenance, calibration and refuel tickets on fixed or variable intervals, approved by a person before assignment. See scheduled maintenance tickets.
Stock at every location, usage on every ticket, indent approvals and reconciliation. See spare parts usage tracking.
Visits and photos stamped with time and location, and work done away from the site flagged. See field service location tracking.
Itemised quotes that the customer approves in one tap before work begins. See itemised repair estimates.
Raise the invoice from the closed ticket, matched to the approved estimate and the parts used.
Customers log from the portal or the app in one click, and on WhatsApp. Every complaint becomes a ticket and is acknowledged automatically.
Customers and technicians chat in the app, each in their own language, on every plan. Messages are translated automatically by machine translation.
Coverage is checked on every ticket, so you honour what you owe and bill what you should. See warranty and AMC tracking.
100+ canned reports on turnaround, SLA, spares and technician performance, plus a report builder. See customer service insights.
Free Starter plan: tickets, warranty and AMC tracking, installed base, the technician app, location tracking, in-app bilingual chat and customer complaint logging. Premium: scheduled maintenance, spare parts logistics, repair estimates, invoicing, two-way WhatsApp messaging and advanced reports. See license pricing.
Technicians open an assigned job and act on it from one screen: get directions, indent spares, create an estimate, upload the customer’s signature and update the ticket.
Raise a breakdown, preventive maintenance, refuelling or installation ticket from one menu, and see open calls by day. Read about field service location tracking and the mobile apps guide.
No re-keying between a helpdesk, a field app and an accounts package. The ticket collects everything as the job moves.
Running repairs for a customer base? See repair service management software, or read the guide to CRM for field service.
Your customers log and track their own service requests in the Simply C2 app, at no cost to them. They see each update as it happens, so they stop phoning to ask. Learn more about the Simply C2 complaints app, or read our guide to mobile apps for service teams.
A basic account is configured from menus in about ten minutes. A team of 20 to 50 technicians usually goes fully live in one to two weeks, because we migrate your data and give you one named implementation lead.
Data migration and onboarding are free for paid customers. Watch the ten-minute set-up tutorial.
Field service, service centre, or both.
Product models and their descriptions, for any equipment type.
Users up to your licence, with territories and roles.
By email or WhatsApp, or by announcing the app on your website.
Your generator service is not your water purifier service. Build the checklist each job needs from your own admin, and technicians fill it in on the mobile app.
It works for any product, any team size and any geography, from a single repair bench to a national network. See the industries we serve in industries, including water purifier service software and elevator and escalator AMC software.
Repair tickets, warranty and AMC tracking, the installed base, the technician app, location tracking and in-app bilingual chat. Free, always.
Adds scheduled maintenance, spare parts logistics, repair estimates, invoicing, two-way WhatsApp messaging and advanced reports. Above 10 users, every user is billed.
The customer complaints app costs your customers nothing, on every plan, and customers can log complaints on WhatsApp too.
Data migration and onboarding are free for paid customers. See the full license pricing.
Across ~110,000 fuel dispensers. Petrol pump case study.
Across 27 states. Genset case study.
Across mixed OEMs and skills. Telecom tower case study.
Across ~10 service centres. Service centre case study.
A customer service CRM manages every service request from complaint to closure: logging it, assigning the right technician, tracking the visit, handling estimates, spares and invoices, and keeping the customer informed. Simply C2 does this for field service teams and service centres.
Yes. You choose field service, service centre or both when you set up, and both run on the same CRM, so a customer’s equipment history is complete wherever it was fixed. See field service management software and service centre automation.
The Starter plan is free for up to 10 users, always, and covers repair tickets, warranty and AMC tracking, the installed base, the technician app, location tracking and in-app bilingual chat. Premium is ₹5,000 per user per year and adds scheduled maintenance, spares logistics, repair estimates, invoicing, two-way WhatsApp messaging and advanced reports. See license pricing.
No. The Simply C2 complaints app is free for your customers, always, and they can also log complaints on WhatsApp on every plan.
A basic account takes about ten minutes to configure. For a team of 20 to 50 technicians, going fully live with your data migrated usually takes one to two weeks, with one named implementation lead. See the set-up tutorial.
Yes, on Premium. Spares are tracked from stock to ticket and reconciled, estimates are itemised and approved by the customer in the app, and the invoice is raised from the closed ticket. See spare parts usage tracking and itemised repair estimates.
Yes, on every plan, free or Premium. In-app chat is translated automatically in both directions using machine translation, so a customer can write in their language and your team can read and reply in theirs. Machine translation is very useful but not perfect, so keep critical instructions simple.
Start free for up to 10 users, or book a demo and see it set up for your service operation.