Simply C2 · CRM premium feature

Spare parts usage tracking for one of the most expensive parts of customer service

Every installation, maintenance visit and repair consumes spares and consumables — and they're rarely cheap. Simply C2 tracks every part from the moment it enters your warehouse to the moment it's used, so that cost stays visible instead of quietly disappearing.

  • Keep Technicians Stocked With Basic Consumables
  • Route Expensive Parts Through an Approval Loop
  • Tag Every Part to a Serial Number and Model
  • Track Stock From Warehouse to Repair, and Nowhere Else
A technician's spares stock showing basic consumables held on hand versus expensive parts requiring an approval indent

What breaks without structured spare parts usage tracking

  • Spares are one of the biggest hidden costs in service.Every installation, maintenance visit and repair consumes parts — and without tracking, that cost is the easiest one to lose sight of.
  • A technician runs out mid-job, with no warning.Without visibility into stock levels, a part running low is only discovered when it's already gone.
  • The wrong part gets used on the wrong equipment.Without tagging parts to a specific model, nothing stops a technician from fitting a part that doesn't belong, until it fails again.
  • Indents stall for lack of a clear approval path.An expensive part that needs sign-off, with no defined approval chain, sits waiting while the ticket does too.
  • Year-end stock-taking becomes a full-blown audit.Without knowing exactly what's held where, physically reconciling stock across technicians and offices turns into days of chasing numbers.
Inside the CRM

Spares management for the field or your own service centers

Indent for spares, approve indents from your reportees, ship them, receive them, and use them in solving a ticket — all in one workflow.

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Indent and approval flow of spare parts usage tracking and logistics management software, Simply C2
Indent and approval process of spares shipment in spare parts usage tracking software Simply C2
The approval loop

Basic stock on hand. Expensive parts, approved first.

Technicians keep basic consumables on hand for routine jobs. Anything costlier or less frequently needed goes through an indent — the technician asks, their manager signs off, and the part ships from wherever it's actually in stock.

  • Basic Consumables Stay With the Technician
  • Costlier Parts Routed as an Indent for Approval
  • Indents Sent Straight to Whoever Holds the Stock
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Simply C2 · Customer to Companies

The Simply C2 Platform
For Spare Parts Usage Tracking

YouYour customer
1

Your own web based Simply C2 CRM

  • Stock levels at every holding point
  • Indent approvals and shipping
  • Usage reports by part and model
2

Simply C2 customer portal

  • Your verified customers get access
  • See parts used against their ticket
  • Transparent repair costs
3

Simply C2 mobile app for your technician

  • Indent, receive and use spares
  • Alerts on shipped or unapproved indents
  • Basic stock always on hand
4

Simply C2 mobile app for your customer

  • See which parts were used
  • Confirm the repair is complete
  • Transparent, itemized billing

Built to make the right part findable, and the wrong part impossible

Anyone can hold a stock point

A warehouse, a field office, or an individual technician — any of them can carry a tracked stock of spares.

Tagged to serial number and model

Parts are linked to product model numbers, and tracked by serial number where it matters, so the wrong part can't get fitted to the wrong equipment.

One way in, one way out

Every part enters through your central warehouse, and the only way it leaves the system is by being used against a repair ticket.

Optimize stock, drop dead weight

Usage data shows what actually gets consumed, so you can stock adequately for real demand and clear out what doesn't move.

Full traceability

Every piece is accounted for, always

A spare part enters Simply C2 the moment it's received at your central warehouse. From there, it can move to a field office or a technician's own stock — but it can only leave the system entirely when it's actually consumed in a repair.

  • Single Point of Entry for Every Part
  • Visible at Every Holding Point Along the Way
  • Only Exits the System Via a Repair Ticket
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A spare part's path from the central warehouse to field stock to being used in a repair, the only exit from the system
A year-end stock take reconciling expected versus counted spares across a site, two technicians and a warehouse, with one flagged discrepancy
Audit

Physical stock-taking, without the nightmare

Because you always know exactly what's in stock, and where — with every technician, at every field office — a year-end count becomes a reconciliation exercise, not an investigation. Anything that doesn't match gets flagged on its own.

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Spares management on the mobile, too

Indent for spares, receive them, and use them in the field while attending to a ticket — with alerts for shipped or unapproved indents so nothing sits waiting unnoticed.

Get it on Google Play

FAQ

What is spare parts usage tracking?

It's recording every spare part from the moment it enters your central warehouse, through wherever it's held, to the moment it's consumed in a repair — so stock levels, cost, and usage are always visible.

How does the approval loop work for expensive parts?

Basic consumables stay with the technician for routine use. Costlier or less frequently needed parts are raised as an indent, approved by a manager, and shipped from whichever level actually holds the stock.

Can any technician or office hold their own stock of spares?

Yes. A warehouse, a field office, or an individual technician can each carry a tracked stock point — stock isn't limited to one central location.

How does tracking prevent the wrong part being used?

Spares are tagged to product model numbers, and tracked by serial number where appropriate, so a technician can only use parts actually issued to them for that equipment.

Does this make year-end stock-taking easier?

Yes. Because stock at every technician and every office is known at all times, a physical count becomes a reconciliation against expected numbers, with mismatches flagged automatically rather than discovered by chance.

See spare parts usage tracking on your own inventory.

Setup takes a call, not a sales pitch.

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