Insightful Customer Service Dashboard And Reports

Are key customer service metrics showing up on your customer service dashboard?

Rich Customer Service Dashboard and Reports that provide insights

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Installation, Repair, Maintenance, Calibration – whatever you do– we have you covered

  • Simply C2 CRM helps you track and manage a wide variety of post sales customer service activities. Like Installation, Repair, Maintenance, Calibration
  • From the CRM customer service dashboard you get a bird’s eye view of your operations- pending tickets, closed tickets, unassigned tickets. Spares indents requiring your approval. Scheduled visits that you need to approve.
  • And of course a calendar that shows scheduled activities and the tickets in past that are still “open”.

Service CRM> Customer Service Dashboard for service center

Service ticket management that delivers customer service excellence

Easy to read, logically grouped customer service dashboard helps plan and track repairs

A smart service ticketing management software is where you start getting things back under control. And the smartest one is where you open it up to your customers.

Simply C2 shares all the pertinent data with your customer so that they are kept in the loop all the time and do not need frequent updates over phone call.

Customer service dashboard in Field service CRM
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The types of customer service dashboard and reports in Simply C2

Unique in Simply C2, we allow you to create and download reports from not just regular data sets but also from the custom fields and forms that you have created. We also allow you to port your data to your linked Google Workspace Sheet and further analyse it.

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Standard reports

A rick set of pre-built reports which you can monitor on a daily basis.

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Operations reports

Pre-built reports that help you monitor the health of your service operations on key operational metrics.

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Custom reports

Create reports for your operations using easy to use boolean logic to query the reports tables and save them for later use.

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Tool for Analytics

Output your data securely to your own Google Workspace or download as a csv file to your desktop to analyse.

The key metrics you need to watch

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Download Our Application Simply C2

Ready to experience the convenience and efficiency of Simply C2? Download the app now and discover how we’re simplifying equipment service and maintenance

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Easy to read, logically grouped customer service dashboard  helps plan and track repairs

  • Simply C2 CRM helps manage a wide variety of activities for a service center – incoming equipment, equipment under inspection, awaiting estimates, estimates under approval, equipment under repair, being handed over/ shipped out to customer.
  • And from the customer service dashboard you get a bird’s eye view of your operations- pending tickets, closed tickets, unassigned tickets. Equipment sent by customer and on the way. Spares indents requiring your approval.
  • You get to see this grouped by service center or even at an individual technician level. You get to see what is pending, how many days and investigate why.

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