Field Service Automation

Installation, repair, preventive maintenance software for field service management

The best software for field service management of any equipment

Predictable, reliable- the way your service ought to be

ticket management in field

Scheduled or unscheduled, ensure customer service runs smoothly

Stand out for your service delivery
  • Right from installation to scheduling routine periodic maintenance and attending to breakdowns, Simply C2 CRM software for field service management helps you with service ticket management. Ensuring you provide service which is predictable, dependable and timely.
  • Trigger installation tickets from shipment advise, schedule routine maintenance tickets based on rules you define, create and attend to breakdown tickets as needed.
  • Maintain history of equipment and sites and flag outlying behaviour.

Service CRM> Service Ticket management

Customer service dashboard in Field service CRM
Service ticket management that delivers field service excellence

Custom design your service ticket management

Create customized forms to capture field data for every type of service ticket – be it installation, maintenance or refueling. All from your own admin; all without any coding.

The four key benefits of Simply C2 field service ticket management software

The four key ticket management flows in Simply C2 CRM

Installation ticket

Get triggered from shipment process and close the loop with the customer to set up installation ticket. Assign to the field service technician. Monitor closure.

Breakdown ticket

When an equipment requires repairs, log a breakdown service ticket. Assign a technician, allocate spares as needed and maintain a history of defect and repairs.

Preventive maintenance

Schedule preventive maintenance tickets for every equipment under contract- at fixed or variable intervals.

Re-fueling tickets

Set up refueling schedules based on run-hours logged and consumption rate for every equipment that needs refueling.

Spares and consumables: inventory usage tracking

  • Simply C2 CRM software for field service management makes sure your spares are available where they are needed and when. It helps track usage of spares and consumables and log history and monitor trends.
  • Extremely logical and powerful indenting and approval flows.
Providing post sales service in the field

Download Our Application Simply C2

Ready to experience the convenience and efficiency of Simply C2? Download the app now and discover how we’re simplifying equipment service and maintenance