Log every repair the moment it comes in, send itemized estimates customers actually approve, and track warranty by serial number — from the first call to the closed invoice.
Every repair ticket carries its stage, its assigned technician, and its estimate status — visible to your whole team, not locked in one person's notebook or call log.
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Reactive repairs, logged the moment a complaint comes in, by call, WhatsApp or the customer app.
Scheduled service tickets raised automatically ahead of the due date, not chased manually.
New equipment installs tracked the same way as a repair, with the same visibility.
Consumable top-ups — diesel, coolant, chemical refills — on the same ticket workflow.
Acknowledgment with technician ETA, GPS-tracked visits, itemized estimates, site photos and mobile customer sign-off, in one flow.
Log, receive, inspect and estimate, get approval and payment, repair, hand over, and generate the tax invoice — your team only touches the repair itself.
Every step from complaint to handover is time-stamped automatically, so you can see exactly which stage is taking too long.
Customers get alerts at every stage and can message the service team directly, instead of calling in for status.
Simply C2 repair service management software does the rest — logging, notifying, and time-stamping every step automatically.
Complaint captured with equipment, serial number and issue — by call, WhatsApp or the customer app.
Acknowledged on arrival at the service centre, timestamped automatically.
Itemized charges drawn up against the actual fault, not a flat guess.
The itemized estimate goes to the customer for approval before any work starts.
Work proceeds only once the customer has signed off.
Technicians work against the approved estimate and logged parts.
Marked complete and ready for return, visible to the customer in real time.
Closes the ticket with a proper invoice, not a manual entry after the fact.
Whatever route the complaint comes in through — a call, a WhatsApp message, a walk-in visit — Simply C2 puts it on one ticket, so nothing depends on someone remembering to write it down.
Give your customers a direct way to log and track repair tickets, right from their phone.
It's a system that tracks a repair complaint from the moment it's logged — through technician assignment, estimate, approval and repair — to the closed, invoiced ticket, instead of relying on calls, spreadsheets and memory.
Every ticket carries a timestamped status: logged, acknowledged, technician assigned and en route, estimate sent and approved, repair in progress, and closed with invoice. Each stage change is visible to your team and, if you choose, to the customer.
Yes. The Simply C2 customer app and portal let customers log a complaint, track its stage, approve estimates, and message the technician directly, so status updates don't depend on an inbound call to your office.
Warranty and AMC status is tracked against the individual product's serial number, so a technician or call-centre agent can check coverage before committing to a free repair.
Yes. The technician app shows assigned tickets, equipment and service history, supports GPS visit tracking, itemized estimates, site photos, and customer sign-off, all from the phone.
Setup takes a call, not a sales pitch.
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