Fujitec lift · India

Fujitec lift customer care and complaint escalation, India

Fujitec lift customer care

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How to escalate a complaint with Fujitec lift

If the first response isn’t good enough, here’s the path to a resolution.

Fujitec India is a subsidiary of Fujitec Co., Ltd., specializing in elevators, escalators, and moving walks. For customer support and escalations, Fujitec India provides a dedicated customer support line and a self-service app. For unresolved issues, escalate to the company's grievance officer or use India's consumer protection mechanisms.

  1. Contact Fujitec India Customer Support

    Reach out to Fujitec India's customer support for assistance with service requests, complaints, or queries. Use the toll-free number or the Fujitec Connect app to create a ticket.

    Customer Support Helpline
    1800 425 0025 Toll-free number for customer support (from Fujitec India contact page).
    Fujitec Connect App
    https://www.fujitecindia.com/fujitec-connect Self-service app to create callback tickets, view ticket status, and access contract details.
    • When contacting support, have your contract or service ticket number ready.
    • If the issue is urgent (e.g., elevator breakdown), clearly state the nature of the emergency.

  2. Escalate to Fujitec India Management or Grievance Officer

    If customer support does not resolve your issue, escalate to a senior official or the designated grievance officer. Use the email addresses of directors or the corporate office contact.

    Director Email (Sreekumar Nambiar)
    sreekumar.nambiar@in.fujitec.com Director contact from IEEMA member directory; may be used for escalation.
    Email from Corporate Records
    muralidhar.v@in.fujitec.com Contact email from ZaubaCorp for Fujitec India Private Limited.
    Corporate Office Address
    1111-1112-1113, 11th Floor, 85859 44110 0120 - 4180850
    • Send a formal written complaint via email, clearly stating the issue, previous interactions, and desired resolution.
    • Request a written acknowledgment and a timeline for resolution.

  3. External Escalation via Consumer Protection Routes

    If Fujitec India fails to resolve your complaint, escalate to India's consumer grievance mechanisms: the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer grievances in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal for filing consumer complaints.
    • Before approaching the consumer forum, ensure you have a written complaint and proof of prior attempts to resolve the issue with Fujitec India.
    • For issues related to safety or technical standards, you may also contact the Bureau of Indian Standards (BIS) if applicable.
    • Consumer Commissions under CPA 2019 handle claims up to certain monetary limits; file in the appropriate jurisdiction.

Tips for a stronger escalation

  • Keep a record of all communications, including dates, names, and reference numbers.
  • Clearly state your desired outcome (repair, replacement, refund, compensation) when escalating.
  • Use written communication (email or formal letters) for escalations to maintain a paper trail.
  • If the issue involves safety, report it immediately and emphasize the urgency.
  • Check if your complaint is covered under warranty or maintenance contract terms.
  • Be persistent but polite; escalate to higher authorities if the response is unsatisfactory.

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