If the first response isn’t good enough, here’s the path to a resolution.
Shubam Lifts is a Delhi-based elevator company offering sales, installation, maintenance, and modernization services. For escalations, start with their sales/service contacts, then escalate to management or grievance channels, and finally use India's consumer protection mechanisms.
Primary Customer Care / Sales & Service Contact
Reach out to Shubam Lifts directly via phone or email for sales, service, or general inquiries. Their website lists dedicated contacts for sales and services.
Clearly state whether your issue is sales-related or service/maintenance-related to route your query correctly.
Keep records of all communications, including dates, names of representatives, and reference numbers if any.
Escalation to Management / Grievance Officer
If the primary contact does not resolve your issue, escalate to senior management or the company's grievance handling process. The director's contact is available via IndiaMART.
Director Contact (V Rajpal)
+917942839800
From IndiaMART profile; also email rajpalvinod@shubamlifts.com may reach him
Politely request escalation to a manager or director if the first point of contact is unhelpful.
Mention your previous attempts and the unresolved issue clearly.
If you have a service contract, refer to its terms regarding complaint escalation.
If the company fails to address your complaint, escalate to India's consumer grievance mechanisms: the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
