Troubleshooting tips and frequently asked questions for Shubam lifts Home Lifts.
Troubleshooting tips
If the lift does not respond to call buttons, check the main power supply and ensure the MCB (Miniature Circuit Breaker) in your home's electrical panel is switched on. Also, verify that the emergency stop button inside the lift car is not pressed.
If the lift stops between floors, remain calm and press the alarm button or use the intercom to alert someone. Do not attempt to force the doors open. Wait for trained personnel from Shubam Lifts to assist you.
If the lift doors fail to close properly, inspect the door tracks for any debris or obstructions. Clean the tracks with a soft brush or vacuum. If the issue persists, contact Shubam Lifts support at 9310185600.
If the lift makes unusual noises during operation, it may indicate a lack of lubrication or worn-out parts. Schedule a maintenance check with Shubam Lifts by emailing info@shubamlifts.com.
If the lift's emergency phone or alarm does not work, test it monthly by pressing the button. If it fails, report immediately to Shubam Lifts for repair to ensure safety.
Frequently asked questions
What should I do if my Shubam home lift gets stuck between floors?
If your Shubam home lift gets stuck, stay calm and use the emergency alarm or intercom to call for help. Do not try to exit the lift yourself. Contact Shubam Lifts immediately at 9310185600 or email info@shubamlifts.com. Our technicians are available 24/7 for emergency support and will typically respond within 2-4 hours in major cities.
How often should I schedule maintenance for my Shubam home lift?
Shubam Lifts recommends scheduling professional maintenance every 3 months to ensure optimal performance and safety. Regular maintenance helps prevent breakdowns and extends the lifespan of your lift. To book a service, call 9310185600 or email info@shubamlifts.com. Our standard turnaround for non-emergency service requests is 24-48 hours.
What is the escalation process if my Shubam lift issue is not resolved?
If your issue is not resolved within the expected timeframe, you can escalate by calling our senior support line at 9310185600 and asking for a supervisor. Alternatively, email info@shubamlifts.com with your ticket number and mark it as 'Escalation'. We aim to resolve escalated issues within 24 hours.
How to escalate a complaint with Shubam lifts
If the first response isn’t good enough, here’s the path to a resolution.
Shubam Lifts is a Delhi-based elevator company offering sales, installation, maintenance, and modernization services. For escalations, start with their sales/service contacts, then escalate to management or grievance channels, and finally use India's consumer protection mechanisms.
Primary Customer Care / Sales & Service Contact
Reach out to Shubam Lifts directly via phone or email for sales, service, or general inquiries. Their website lists dedicated contacts for sales and services.
Clearly state whether your issue is sales-related or service/maintenance-related to route your query correctly.
Keep records of all communications, including dates, names of representatives, and reference numbers if any.
Escalation to Management / Grievance Officer
If the primary contact does not resolve your issue, escalate to senior management or the company's grievance handling process. The director's contact is available via IndiaMART.
Director Contact (V Rajpal)
+917942839800
From IndiaMART profile; also email rajpalvinod@shubamlifts.com may reach him
Politely request escalation to a manager or director if the first point of contact is unhelpful.
Mention your previous attempts and the unresolved issue clearly.
If you have a service contract, refer to its terms regarding complaint escalation.
If the company fails to address your complaint, escalate to India's consumer grievance mechanisms: the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
