Zepto · India

Zepto customer care and complaint escalation, India

Zepto customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from Zepto?

We’ll draft your escalation to the grievance officer at Zepto. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with Zepto

If the first response isn’t good enough, here’s the path to a resolution.

Zepto is a 10-minute grocery delivery app in India. Customer support is primarily app-based and email-driven; there is no official customer support phone number. For unresolved issues, Zepto provides a Grievance cum Nodal Officer contact. If the issue remains unresolved, consumers can escalate to India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

  1. Contact Zepto Customer Support

    Reach out through the Zepto app's in-app support (available 24x7) or via email. Zepto does not have an official customer support phone number, so avoid fake numbers.

    Email
    support@zeptonow.com Primary customer support email for order-related issues.
    • Use the in-app chat for fastest response; keep your order ID and screenshots ready.
    • Beware of fake customer care numbers circulating online; Zepto does not provide a support phone number.

  2. Escalate to Zepto's Grievance cum Nodal Officer

    If customer support does not resolve your issue, escalate to the designated Grievance cum Nodal Officer via email or phone.

    Email
    grievances@zepto.com Official grievance escalation email.
    Phone
    9228853846 Phone number for the Grievance cum Nodal Officer as per Zepto's Terms of Use.
    • Provide a clear summary of your issue, previous correspondence, and any supporting evidence.
    • The Grievance Officer address is: First Floor, 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru (from Zepto's Terms of Use).

  3. Escalate to External Consumer Forum

    If Zepto's internal escalation fails, file a complaint with India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    Website
    https://consumerhelpline.gov.in Official portal for filing consumer complaints online.
    • You can also approach the Consumer Disputes Redressal Commission (District/State/National) under CPA 2019.
    • Keep all documentation, including order details, emails, and grievance escalation responses.

Tips for a stronger escalation

  • Always use official channels listed on Zepto's website or app; avoid third-party customer care numbers.
  • Document every interaction: save emails, chat transcripts, order IDs, and screenshots.
  • Clearly state your desired resolution (refund, replacement, compensation) when escalating.
  • If emailing, use a clear subject line like 'Escalation: [Order ID] - [Issue]'.
  • Allow reasonable time for each step before moving to the next level of escalation.
  • For unresolved issues, file a complaint on the National Consumer Helpline portal within the applicable limitation period.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.