Troubleshooting tips and frequently asked questions for Zepto Electronics.
Troubleshooting tips
If your electronic item from Zepto arrives damaged or defective, contact support within 48 hours of delivery with your order ID and a clear photo/video of the issue. Zepto's quick-commerce model allows for fast replacement or refund, but you must report promptly.
For electronics that fail to power on, first check if the product has a removable battery and ensure it's charged. If it's a wired device, test with a different cable and adapter. If the issue persists, reach out to Zepto support for a return or replacement under their return policy.
If you receive a wrong electronic item, do not open the packaging if possible. Contact Zepto support immediately via the app or email support@zeptonow.com, and they will arrange a reverse pickup and send the correct item, usually within 24-48 hours.
For software-related issues on electronics like smart devices, try resetting the device to factory settings. If the problem continues, check for firmware updates or contact the manufacturer's support. Zepto can assist with returns if the issue is within the return window.
When facing issues with electronic accessories like earphones or chargers, ensure they are compatible with your device. If they are defective, Zepto's 'no questions asked' return policy within 7 days allows you to initiate a return directly from the app.
Frequently asked questions
How do I return a defective electronic item purchased from Zepto?
To return a defective electronic item, go to your Zepto app, select the order, and choose 'Return' or 'Replace'. You can also email support@zeptonow.com with your order ID and issue details. Zepto typically arranges a reverse pickup within 24-48 hours and processes the refund or replacement within 5-7 business days after pickup.
What is the turnaround time for a replacement of an electronic item?
Once the defective item is picked up, Zepto aims to deliver the replacement within 2-3 days, depending on your location. You will receive tracking updates via the app. If there is a delay, you can contact support for escalation.
How can I escalate an unresolved issue with an electronic product?
If your issue is not resolved through regular support, escalate by emailing support@zeptonow.com with 'Escalation' in the subject line. Include your order ID and previous communication. Zepto's senior support team typically responds within 24 hours. You can also use the in-app chat for priority handling.
How to escalate a complaint with Zepto
If the first response isn’t good enough, here’s the path to a resolution.
Zepto is a 10-minute grocery delivery app in India. Customer support is primarily app-based and email-driven; there is no official customer support phone number. For unresolved issues, Zepto provides a Grievance cum Nodal Officer contact. If the issue remains unresolved, consumers can escalate to India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
Contact Zepto Customer Support
Reach out through the Zepto app's in-app support (available 24x7) or via email. Zepto does not have an official customer support phone number, so avoid fake numbers.
9228853846
Phone number for the Grievance cum Nodal Officer as per Zepto's Terms of Use.
Provide a clear summary of your issue, previous correspondence, and any supporting evidence.
The Grievance Officer address is: First Floor, 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru (from Zepto's Terms of Use).
Escalate to External Consumer Forum
If Zepto's internal escalation fails, file a complaint with India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
