Zepto Fresh Fruits & Vegetables: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Zepto Fresh Fruits & Vegetables.
Troubleshooting tips
If your fresh produce arrives damaged or spoiled, immediately take a clear photo of the items and the packaging, then report it via the Zepto app under 'Help & Support' within 24 hours to ensure a quick refund or replacement.
For missing items in your order, check the delivery bag and packaging thoroughly first. If not found, use the 'Report an Issue' feature in the app within 24 hours, and Zepto will typically refund or reship the missing items within 48 hours.
If the quality of fruits or vegetables is not as expected (e.g., overripe or underripe), contact Zepto support via the app's chat or call support at support@zeptonow.com. They may offer a partial refund or a replacement on your next order.
To avoid receiving bruised produce, consider adding a delivery instruction in the app requesting careful handling. Zepto's delivery partners are instructed to handle fresh items with care, but this extra note can help.
If your order is delayed and you're concerned about freshness, track the delivery in real-time. If it's significantly late, contact support immediately; they may prioritize your delivery or offer a discount on your next purchase.
Frequently asked questions
What should I do if my fresh fruits or vegetables from Zepto are damaged or spoiled?
If your fresh produce arrives damaged or spoiled, take a clear photo of the items and packaging, then report it via the Zepto app under 'Help & Support' within 24 hours. Zepto will typically offer a refund or replacement within 48 hours.
How long does Zepto take to resolve issues with fresh produce orders?
Zepto aims to resolve issues within 24-48 hours of your report. You can escalate by contacting support@zeptonow.com if you don't receive a response within that time.
Can I get a refund for missing items in my fresh produce order?
Yes, if items are missing, report the issue via the app within 24 hours. Zepto will refund the cost or reship the missing items, usually within 48 hours.
How to escalate a complaint with Zepto
If the first response isn’t good enough, here’s the path to a resolution.
Zepto is a 10-minute grocery delivery app in India. Customer support is primarily app-based and email-driven; there is no official customer support phone number. For unresolved issues, Zepto provides a Grievance cum Nodal Officer contact. If the issue remains unresolved, consumers can escalate to India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
Contact Zepto Customer Support
Reach out through the Zepto app's in-app support (available 24x7) or via email. Zepto does not have an official customer support phone number, so avoid fake numbers.
9228853846
Phone number for the Grievance cum Nodal Officer as per Zepto's Terms of Use.
Provide a clear summary of your issue, previous correspondence, and any supporting evidence.
The Grievance Officer address is: First Floor, 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru (from Zepto's Terms of Use).
Escalate to External Consumer Forum
If Zepto's internal escalation fails, file a complaint with India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
