Troubleshooting tips and frequently asked questions for Zepto Beauty Items.
Troubleshooting tips
If you received a damaged or expired beauty product, take a clear photo of the product and its batch number, then contact Zepto support via the app's 'Help' section within 48 hours of delivery. Zepto's quick-commerce model often allows instant refunds or replacements for quality issues.
For allergic reactions to a beauty product, stop using it immediately and consult a doctor if severe. Then, report the issue to Zepto with your order ID and product details. Zepto may request the product for quality testing and could offer a refund or compensation.
If your beauty product arrived with a broken seal or tampered packaging, do not use it. Contact Zepto support through the app or email support@zeptonow.com, providing your order ID and a photo. Zepto typically arranges a replacement or refund within 24-48 hours.
If you ordered a beauty item but received a different variant or shade, use the 'Replace' option in the app under 'My Orders' to request a swap. If the item is out of stock, Zepto will process a refund to your original payment method within 5-7 business days.
For missing items in your beauty order, check the packaging thoroughly. If still missing, report it via the app's 'Report an Issue' feature within 24 hours. Zepto's support team will verify and issue a refund or replacement promptly.
Frequently asked questions
How do I report a damaged or expired beauty product to Zepto?
To report a damaged or expired beauty product, go to the Zepto app, navigate to 'My Orders', select the relevant order, and tap 'Report an Issue'. Upload clear photos of the product and its batch number. Alternatively, email support@zeptonow.com with your order ID and photos. Zepto typically resolves such issues within 24-48 hours by offering a refund or replacement.
What is Zepto's return policy for beauty items?
Zepto offers a 'no-questions-asked' return policy for beauty items within 48 hours of delivery, provided the product is unused and in its original packaging. To initiate a return, go to 'My Orders', select the item, and choose 'Return'. You can also contact support at support@zeptonow.com for assistance. Refunds are processed within 5-7 business days to the original payment method.
How can I escalate a complaint about a beauty product on Zepto?
If your issue is not resolved through the app's support, escalate by emailing support@zeptonow.com with 'Escalation' in the subject line, including your order ID and details. Zepto's escalation team typically responds within 24 hours. For urgent matters, use the in-app chat and request a supervisor. Zepto aims to resolve escalated issues within 48 hours.
How to escalate a complaint with Zepto
If the first response isn’t good enough, here’s the path to a resolution.
Zepto is a 10-minute grocery delivery app in India. Customer support is primarily app-based and email-driven; there is no official customer support phone number. For unresolved issues, Zepto provides a Grievance cum Nodal Officer contact. If the issue remains unresolved, consumers can escalate to India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
Contact Zepto Customer Support
Reach out through the Zepto app's in-app support (available 24x7) or via email. Zepto does not have an official customer support phone number, so avoid fake numbers.
9228853846
Phone number for the Grievance cum Nodal Officer as per Zepto's Terms of Use.
Provide a clear summary of your issue, previous correspondence, and any supporting evidence.
The Grievance Officer address is: First Floor, 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru (from Zepto's Terms of Use).
Escalate to External Consumer Forum
If Zepto's internal escalation fails, file a complaint with India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
