Troubleshooting tips and frequently asked questions for Zepto Groceries.
Troubleshooting tips
If your grocery order arrives with missing or damaged items, immediately contact Zepto support via the app's 'Help' section and provide photos of the damaged items and the packaging for a quick refund or replacement.
For perishable items like dairy or produce that are spoiled on delivery, check the 'best before' date and storage instructions. If they are not as expected, report within 24 hours to get a full refund without returning the item.
If your delivery is delayed, track your order in the Zepto app. If it's more than 30 minutes late, you may be eligible for a discount or coupon. Contact support via chat or email at support@zeptonow.com for assistance.
If you receive a wrong item, do not consume it. Use the 'Return & Refund' option in the app to initiate a replacement or refund. Ensure you have the order ID and item details handy.
If you face issues with payment or see a double charge, check your bank statement and then contact Zepto support with the transaction ID. They usually resolve payment issues within 3-5 business days.
Frequently asked questions
How do I get a refund for a damaged or missing grocery item from Zepto?
To get a refund for a damaged or missing item, go to the 'Help' section in the Zepto app, select your order, and choose the issue. Upload clear photos of the damaged item and packaging. Refunds are typically processed within 24-48 hours. If you need further assistance, contact support at support@zeptonow.com.
What should I do if my Zepto grocery delivery is delayed?
If your delivery is delayed, track it in the app. If it's more than 30 minutes late, you may get a discount. For immediate help, use the live chat in the app or email support@zeptonow.com. Zepto aims to resolve delays within 2-3 hours.
How do I report a wrong item in my Zepto order?
If you receive a wrong item, do not consume it. Go to 'My Orders' in the app, select the order, and tap 'Return & Refund'. Choose the item and reason. You'll get a replacement or refund within 24-48 hours. For issues, contact support@zeptonow.com.
How to escalate a complaint with Zepto
If the first response isn’t good enough, here’s the path to a resolution.
Zepto is a 10-minute grocery delivery app in India. Customer support is primarily app-based and email-driven; there is no official customer support phone number. For unresolved issues, Zepto provides a Grievance cum Nodal Officer contact. If the issue remains unresolved, consumers can escalate to India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
Contact Zepto Customer Support
Reach out through the Zepto app's in-app support (available 24x7) or via email. Zepto does not have an official customer support phone number, so avoid fake numbers.
9228853846
Phone number for the Grievance cum Nodal Officer as per Zepto's Terms of Use.
Provide a clear summary of your issue, previous correspondence, and any supporting evidence.
The Grievance Officer address is: First Floor, 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru (from Zepto's Terms of Use).
Escalate to External Consumer Forum
If Zepto's internal escalation fails, file a complaint with India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
