Troubleshooting tips and frequently asked questions for Zepto Pet Care.
Troubleshooting tips
If your pet food order arrives damaged or with compromised packaging, do not feed it to your pet. Contact Zepto support immediately via the app or email support@zeptonow.com with photos of the damage for a quick replacement or refund.
For pet medication or supplements that require refrigeration, check the temperature upon delivery. If items are warm or the cold chain is broken, refuse the delivery or contact support right away to ensure the product's efficacy.
If you receive the wrong pet product (e.g., wrong flavor or size), keep the item unopened and initiate a return through the Zepto app. You can also email support@zeptonow.com for assistance with a replacement or refund.
If your pet has an adverse reaction to a product purchased from Zepto, stop using it immediately and consult your vet. Then report the issue to Zepto support with the batch number and purchase details for investigation.
For subscription orders or scheduled deliveries, if you miss a delivery or need to change the date, update your preferences in the app at least 2 hours before the delivery slot. For urgent changes, contact support via the app's chat or email.
Frequently asked questions
How do I get a refund for a damaged pet product from Zepto?
To get a refund for a damaged pet product, contact Zepto support within 48 hours of delivery via the app's help section or email support@zeptonow.com. Provide your order ID, photos of the damage, and a brief description. Zepto typically processes refunds within 5-7 business days after verification.
What should I do if I received the wrong pet food from Zepto?
If you received the wrong pet food, keep the item unopened and initiate a return through the Zepto app under 'My Orders'. Alternatively, email support@zeptonow.com with your order ID and the discrepancy. Zepto will arrange a pickup and issue a replacement or refund within 3-5 business days.
How can I escalate a pet care issue with Zepto?
To escalate a pet care issue, first contact Zepto support via the app's chat or email support@zeptonow.com. If the issue is not resolved within 24 hours, ask for a senior support representative. For urgent matters, you can also reach out via Zepto's official social media handles. Zepto aims to resolve escalated issues within 48 hours.
How to escalate a complaint with Zepto
If the first response isn’t good enough, here’s the path to a resolution.
Zepto is a 10-minute grocery delivery app in India. Customer support is primarily app-based and email-driven; there is no official customer support phone number. For unresolved issues, Zepto provides a Grievance cum Nodal Officer contact. If the issue remains unresolved, consumers can escalate to India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
Contact Zepto Customer Support
Reach out through the Zepto app's in-app support (available 24x7) or via email. Zepto does not have an official customer support phone number, so avoid fake numbers.
9228853846
Phone number for the Grievance cum Nodal Officer as per Zepto's Terms of Use.
Provide a clear summary of your issue, previous correspondence, and any supporting evidence.
The Grievance Officer address is: First Floor, 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru (from Zepto's Terms of Use).
Escalate to External Consumer Forum
If Zepto's internal escalation fails, file a complaint with India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
