Troubleshooting tips and frequently asked questions for Prizor Smart TVs.
Troubleshooting tips
If your Prizor Smart TV won't turn on, check the power cord connection and try a different outlet. Also, press the power button on the TV itself (not just the remote) to rule out a remote issue.
For network connectivity issues, go to Settings > Network > Network Status. If the TV fails to connect, restart your router and the TV. Ensure the Wi-Fi password is correct and the signal strength is adequate.
If the picture is distorted or there's no sound, check the input source and cables. Try a different HDMI port or cable. Perform a factory reset if the issue persists (Settings > System > Reset).
For app-related problems (e.g., Netflix not loading), clear the app cache or reinstall the app. Ensure the TV's firmware is up to date via Settings > System > Software Update.
If the remote is unresponsive, replace the batteries and re-pair it (for Bluetooth remotes, press and hold the Home and Back buttons for 5 seconds).
Frequently asked questions
How do I troubleshoot my Prizor Smart TV if it won't turn on?
Check the power cord and outlet, try the power button on the TV, and ensure the remote has working batteries. If the issue persists, contact Prizor support at 1800 123 3699 or info@prizor.in.
What is the turnaround time for Prizor Smart TV repairs in India?
Prizor aims to resolve Smart TV issues within 48-72 hours of registering a complaint, depending on the location and issue severity. You can escalate by calling 1800 123 3699.
How do I escalate a Smart TV issue if not resolved?
If your issue is not resolved within the expected timeframe, email info@prizor.in with your ticket number and details, or call 1800 123 3699 and ask for a supervisor.
How to escalate a complaint with Prizor
If the first response isn’t good enough, here’s the path to a resolution.
Prizor (Prizor Viztech Limited, Ahmedabad) is an Indian consumer brand. To escalate a complaint, start with its toll-free customer support, then escalate in writing to its Grievance Officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Prizor customer support
Raise your complaint first with Prizor's customer care/support team using the toll-free number or support email, and keep a record of your complaint reference.
Toll-free support number
1800 123 3699
Listed on Prizor's support page for reaching the nearest service point.
Support email
info@prizor.in
General contact email listed on Prizor's investor contacts page.
Support phone
+91 9099939040
Support team number listed on Prizor's investor contacts page.
Support phone (alternate)
+91 8422935597
Alternate support team number listed on Prizor's investor contacts page.
Head Office address
514, Maple Trade Ctr, near Surdhara Circle, Thaltej, Ahmedabad Head office address listed on Prizor's support page.
Describe the product, invoice number, dealer details and the resolution you want.
Ask for a complaint/ticket number and note the date and name of the person you spoke to.
For refund or return disputes, Prizor's refund page asks you to write to service@prizor.in with the invoice and dealer correspondence.
Escalate to Prizor's Grievance Officer
If customer support does not resolve the issue within a reasonable time, escalate in writing to Prizor's designated Grievance Officer.
Grievance Officer
Mr. Sanjay Raval, Prizor Viztech Limited, Ahmedabad, Gujarat
Grievance email
service@prizor.in
Prizor's refund page directs unresolved disputes to the Grievance Officer and mentions writing to service@prizor.in with invoice and dealer correspondence.
Send a written complaint by email and, if possible, by registered post to the Ahmedabad address.
Include your earlier ticket number, copies of the invoice and all prior correspondence.
State clearly that you are escalating to the Grievance Officer and set a reasonable deadline for a response.
Escalate externally via India's consumer-protection route
If Prizor's internal escalation fails, use the National Consumer Helpline, file a complaint with the Consumer Commission under the Consumer Protection Act 2019, or approach the relevant sector regulator.
National Consumer Helpline
1915
National consumer helpline number; also available via consumerhelpline.gov.in.
