Prizor Interactive Touch Panels: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Prizor Interactive Touch Panels.
Troubleshooting tips
If the panel does not power on, verify that the power cord is securely connected to both the panel and a working outlet. Check the power switch on the back of the panel and ensure it is in the 'ON' position. Also, try a different power outlet to rule out a faulty socket.
For touch calibration issues, navigate to Settings > Display > Touch Calibration and follow the on-screen instructions. Use a soft, dry cloth to clean the screen and remove any dust or smudges that might interfere with touch sensitivity.
If there is no display output, check the HDMI or VGA cable connections between the panel and the source device. Ensure the correct input source is selected using the remote or panel buttons. Try a different cable or port to isolate the issue.
For network connectivity problems, go to Settings > Network > Wi-Fi and ensure you are connected to a stable network. If using Ethernet, check the cable and router. Restart the panel and router, and verify that the network settings are correct.
If the panel is overheating, ensure proper ventilation around the unit and clean the air vents with a soft brush. Avoid placing the panel in direct sunlight or near heat sources. If overheating persists, contact Prizor support.
Frequently asked questions
How do I escalate a persistent issue with my Prizor Interactive Panel?
If troubleshooting steps do not resolve the issue, contact Prizor support at 1800 123 3699 or email info@prizor.in. Provide your panel's serial number and a detailed description of the problem. Our support team will escalate the issue to a technical specialist if needed.
What is the typical turnaround time for Prizor Interactive Panel repairs?
Turnaround time varies based on the issue and location. For in-warranty repairs, Prizor aims to resolve issues within 3-5 business days after diagnosis. For out-of-warranty repairs, it may take 7-10 business days. Our support team will provide an estimated timeline after assessing the problem.
What are Prizor's support hours for Interactive Panels?
Prizor support is available Monday to Saturday, 9:00 AM to 6:00 PM IST, excluding public holidays. You can reach us at 1800 123 3699 or email info@prizor.in. For urgent issues outside these hours, please leave a voicemail or email, and we will respond on the next business day.
How to escalate a complaint with Prizor
If the first response isn’t good enough, here’s the path to a resolution.
Prizor (Prizor Viztech Limited, Ahmedabad) is an Indian consumer brand. To escalate a complaint, start with its toll-free customer support, then escalate in writing to its Grievance Officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Prizor customer support
Raise your complaint first with Prizor's customer care/support team using the toll-free number or support email, and keep a record of your complaint reference.
Toll-free support number
1800 123 3699
Listed on Prizor's support page for reaching the nearest service point.
Support email
info@prizor.in
General contact email listed on Prizor's investor contacts page.
Support phone
+91 9099939040
Support team number listed on Prizor's investor contacts page.
Support phone (alternate)
+91 8422935597
Alternate support team number listed on Prizor's investor contacts page.
Head Office address
514, Maple Trade Ctr, near Surdhara Circle, Thaltej, Ahmedabad Head office address listed on Prizor's support page.
Describe the product, invoice number, dealer details and the resolution you want.
Ask for a complaint/ticket number and note the date and name of the person you spoke to.
For refund or return disputes, Prizor's refund page asks you to write to service@prizor.in with the invoice and dealer correspondence.
Escalate to Prizor's Grievance Officer
If customer support does not resolve the issue within a reasonable time, escalate in writing to Prizor's designated Grievance Officer.
Grievance Officer
Mr. Sanjay Raval, Prizor Viztech Limited, Ahmedabad, Gujarat
Grievance email
service@prizor.in
Prizor's refund page directs unresolved disputes to the Grievance Officer and mentions writing to service@prizor.in with invoice and dealer correspondence.
Send a written complaint by email and, if possible, by registered post to the Ahmedabad address.
Include your earlier ticket number, copies of the invoice and all prior correspondence.
State clearly that you are escalating to the Grievance Officer and set a reasonable deadline for a response.
Escalate externally via India's consumer-protection route
If Prizor's internal escalation fails, use the National Consumer Helpline, file a complaint with the Consumer Commission under the Consumer Protection Act 2019, or approach the relevant sector regulator.
National Consumer Helpline
1915
National consumer helpline number; also available via consumerhelpline.gov.in.
