Prizor · India

Prizor customer care and complaint escalation, India

Prizor customer care

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  1. ComplainLog it once, in the app.
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How to escalate a complaint with Prizor

If the first response isn’t good enough, here’s the path to a resolution.

Prizor (Prizor Viztech Limited, Ahmedabad) is an Indian consumer brand. To escalate a complaint, start with its toll-free customer support, then escalate in writing to its Grievance Officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.

  1. Contact Prizor customer support

    Raise your complaint first with Prizor's customer care/support team using the toll-free number or support email, and keep a record of your complaint reference.

    Toll-free support number
    1800 123 3699 Listed on Prizor's support page for reaching the nearest service point.
    Support email
    info@prizor.in General contact email listed on Prizor's investor contacts page.
    Support phone
    +91 9099939040 Support team number listed on Prizor's investor contacts page.
    Support phone (alternate)
    +91 8422935597 Alternate support team number listed on Prizor's investor contacts page.
    Head Office address
    514, Maple Trade Ctr, near Surdhara Circle, Thaltej, Ahmedabad Head office address listed on Prizor's support page.
    • Describe the product, invoice number, dealer details and the resolution you want.
    • Ask for a complaint/ticket number and note the date and name of the person you spoke to.
    • For refund or return disputes, Prizor's refund page asks you to write to service@prizor.in with the invoice and dealer correspondence.

  2. Escalate to Prizor's Grievance Officer

    If customer support does not resolve the issue within a reasonable time, escalate in writing to Prizor's designated Grievance Officer.

    Grievance Officer
    Mr. Sanjay Raval, Prizor Viztech Limited, Ahmedabad, Gujarat
    Grievance email
    service@prizor.in Prizor's refund page directs unresolved disputes to the Grievance Officer and mentions writing to service@prizor.in with invoice and dealer correspondence.
    • Send a written complaint by email and, if possible, by registered post to the Ahmedabad address.
    • Include your earlier ticket number, copies of the invoice and all prior correspondence.
    • State clearly that you are escalating to the Grievance Officer and set a reasonable deadline for a response.
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  3. Escalate externally via India's consumer-protection route

    If Prizor's internal escalation fails, use the National Consumer Helpline, file a complaint with the Consumer Commission under the Consumer Protection Act 2019, or approach the relevant sector regulator.

    National Consumer Helpline
    1915 National consumer helpline number; also available via consumerhelpline.gov.in.
    National Consumer Helpline portal
    https://consumerhelpline.gov.in Online portal for registering consumer grievances.
    • Register your grievance on the National Consumer Helpline portal with your ticket numbers and supporting documents.
    • If unresolved, file a complaint before the appropriate District/State/National Consumer Commission under the Consumer Protection Act 2019.
    • For product-safety or standards issues, consider approaching BIS or the relevant sector regulator.

Tips for a stronger escalation

  • Always keep written records: emails, ticket numbers, dates, and names of representatives.
  • Escalate in sequence and give each level a reasonable deadline before moving up.
  • Attach copies of invoices, warranty documents, and all prior correspondence.
  • Use email or registered post for formal escalations so you have proof of delivery.
  • State the specific remedy you want (refund, replacement, repair) clearly in each communication.
  • If you paid by card or UPI, keep transaction records as supporting evidence.

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