Prizor Network Video Recorders (NVR): troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Prizor Network Video Recorders (NVR).
Troubleshooting tips
Ensure the NVR is connected to a stable power source and the power LED is solid. If not, check the power adapter and try a different outlet.
Verify that all cameras are properly connected to the NVR via PoE or network cables. Check the link LEDs on both the NVR and camera ports.
If the NVR is not detecting the hard drive, power off the unit, reseat the SATA and power cables, and restart. Ensure the HDD is compatible and formatted.
For remote access issues, confirm the NVR is connected to the internet and that the network settings (IP, gateway, DNS) are correct. Try accessing via the Prizor mobile app or web interface.
If video loss occurs, check camera power and network connections. Test cameras on another port or with a known-good cable. Restart the NVR if necessary.
Frequently asked questions
How do I escalate a technical issue with my Prizor NVR?
To escalate a technical issue, contact Prizor support at 1800 123 3699 or email info@prizor.in. Provide your NVR model, serial number, and a detailed description of the problem. Our support team will create a ticket and escalate to the appropriate technical team if needed.
What is the typical turnaround time for Prizor NVR support?
Prizor aims to respond to all support inquiries within 24 hours. For critical issues, phone support is available at 1800 123 3699 during business hours (9 AM to 6 PM IST, Monday to Saturday). Resolution times vary based on the complexity of the issue.
What are Prizor's support contact details for NVR products?
You can reach Prizor NVR support via phone at 1800 123 3699 (toll-free in India) or email at info@prizor.in. Our support hours are Monday to Saturday, 9 AM to 6 PM IST.
How to escalate a complaint with Prizor
If the first response isn’t good enough, here’s the path to a resolution.
Prizor (Prizor Viztech Limited, Ahmedabad) is an Indian consumer brand. To escalate a complaint, start with its toll-free customer support, then escalate in writing to its Grievance Officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Prizor customer support
Raise your complaint first with Prizor's customer care/support team using the toll-free number or support email, and keep a record of your complaint reference.
Toll-free support number
1800 123 3699
Listed on Prizor's support page for reaching the nearest service point.
Support email
info@prizor.in
General contact email listed on Prizor's investor contacts page.
Support phone
+91 9099939040
Support team number listed on Prizor's investor contacts page.
Support phone (alternate)
+91 8422935597
Alternate support team number listed on Prizor's investor contacts page.
Head Office address
514, Maple Trade Ctr, near Surdhara Circle, Thaltej, Ahmedabad Head office address listed on Prizor's support page.
Describe the product, invoice number, dealer details and the resolution you want.
Ask for a complaint/ticket number and note the date and name of the person you spoke to.
For refund or return disputes, Prizor's refund page asks you to write to service@prizor.in with the invoice and dealer correspondence.
Escalate to Prizor's Grievance Officer
If customer support does not resolve the issue within a reasonable time, escalate in writing to Prizor's designated Grievance Officer.
Grievance Officer
Mr. Sanjay Raval, Prizor Viztech Limited, Ahmedabad, Gujarat
Grievance email
service@prizor.in
Prizor's refund page directs unresolved disputes to the Grievance Officer and mentions writing to service@prizor.in with invoice and dealer correspondence.
Send a written complaint by email and, if possible, by registered post to the Ahmedabad address.
Include your earlier ticket number, copies of the invoice and all prior correspondence.
State clearly that you are escalating to the Grievance Officer and set a reasonable deadline for a response.
Escalate externally via India's consumer-protection route
If Prizor's internal escalation fails, use the National Consumer Helpline, file a complaint with the Consumer Commission under the Consumer Protection Act 2019, or approach the relevant sector regulator.
National Consumer Helpline
1915
National consumer helpline number; also available via consumerhelpline.gov.in.
