Prizor Digital Video Recorders (DVR): troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Prizor Digital Video Recorders (DVR).
Troubleshooting tips
Ensure the DVR is receiving stable power and the power adapter is securely connected; check the power LED indicator.
Verify that the hard drive is properly installed and formatted; if the DVR beeps or shows 'No HDD', re-seat the SATA and power cables.
Check camera connections: ensure BNC cables are tight and cameras are receiving power; test with a known working camera.
If remote viewing fails, confirm network settings (IP, gateway, DNS) and that the DVR's ports are forwarded if accessing externally.
For video loss, inspect cables for damage and ensure the DVR firmware is up to date; restart the DVR and check again.
Frequently asked questions
How do I escalate a DVR issue with Prizor support?
If basic troubleshooting does not resolve the issue, contact Prizor support at 1800 123 3699 or email info@prizor.in. Provide your DVR model, serial number, and a description of the problem. Our team will create a ticket and escalate if needed.
What is the typical turnaround time for DVR repair or replacement?
Once the DVR is received at our service center, diagnosis is typically completed within 2 business days. Repair or replacement is usually done within 5-7 business days, depending on part availability. You will be notified of the status via email or phone.
What are Prizor's support hours and contact details?
Prizor support is available Monday to Saturday, 9 AM to 6 PM IST. You can reach us at 1800 123 3699 or email info@prizor.in. For urgent issues, phone support is recommended.
How to escalate a complaint with Prizor
If the first response isn’t good enough, here’s the path to a resolution.
Prizor (Prizor Viztech Limited, Ahmedabad) is an Indian consumer brand. To escalate a complaint, start with its toll-free customer support, then escalate in writing to its Grievance Officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Prizor customer support
Raise your complaint first with Prizor's customer care/support team using the toll-free number or support email, and keep a record of your complaint reference.
Toll-free support number
1800 123 3699
Listed on Prizor's support page for reaching the nearest service point.
Support email
info@prizor.in
General contact email listed on Prizor's investor contacts page.
Support phone
+91 9099939040
Support team number listed on Prizor's investor contacts page.
Support phone (alternate)
+91 8422935597
Alternate support team number listed on Prizor's investor contacts page.
Head Office address
514, Maple Trade Ctr, near Surdhara Circle, Thaltej, Ahmedabad Head office address listed on Prizor's support page.
Describe the product, invoice number, dealer details and the resolution you want.
Ask for a complaint/ticket number and note the date and name of the person you spoke to.
For refund or return disputes, Prizor's refund page asks you to write to service@prizor.in with the invoice and dealer correspondence.
Escalate to Prizor's Grievance Officer
If customer support does not resolve the issue within a reasonable time, escalate in writing to Prizor's designated Grievance Officer.
Grievance Officer
Mr. Sanjay Raval, Prizor Viztech Limited, Ahmedabad, Gujarat
Grievance email
service@prizor.in
Prizor's refund page directs unresolved disputes to the Grievance Officer and mentions writing to service@prizor.in with invoice and dealer correspondence.
Send a written complaint by email and, if possible, by registered post to the Ahmedabad address.
Include your earlier ticket number, copies of the invoice and all prior correspondence.
State clearly that you are escalating to the Grievance Officer and set a reasonable deadline for a response.
Escalate externally via India's consumer-protection route
If Prizor's internal escalation fails, use the National Consumer Helpline, file a complaint with the Consumer Commission under the Consumer Protection Act 2019, or approach the relevant sector regulator.
National Consumer Helpline
1915
National consumer helpline number; also available via consumerhelpline.gov.in.
