Troubleshooting tips and frequently asked questions for Prizor CCTV Cameras.
Troubleshooting tips
If your Prizor camera won't power on, check the power adapter and cable connections; try a different outlet and ensure the battery (if applicable) is charged for at least 30 minutes.
For blurry images, clean the lens with a soft microfiber cloth and adjust the focus ring (if manual). If the issue persists, reset the camera to factory settings via the Prizor app.
If the camera is not connecting to Wi-Fi, ensure the router is on the 2.4GHz band (5GHz may not be supported), move the camera closer to the router during setup, and restart both devices.
For recording issues, verify the SD card is properly inserted and formatted (Class 10 or higher recommended). Check the Prizor app for storage status and enable overwrite if full.
If motion detection is not working, adjust sensitivity settings in the Prizor app, ensure the camera is not behind glass, and update the firmware to the latest version.
Frequently asked questions
How do I reset my Prizor camera to factory settings?
To reset your Prizor camera, locate the reset button (usually on the back or bottom), press and hold it for 10 seconds using a pin. The camera will restart and you can set it up again via the Prizor app.
What should I do if my Prizor camera is not recording?
First, check if the SD card is inserted correctly and has free space. Format the SD card in the Prizor app. If the issue persists, restart the camera and ensure the firmware is up to date. For further assistance, contact Prizor support at 1800 123 3699 or info@prizor.in.
How long does Prizor take to respond to a support request?
Prizor aims to respond to all support requests within 24 hours. You can reach us at info@prizor.in or call 1800 123 3699 (toll-free in India).
How to escalate a complaint with Prizor
If the first response isn’t good enough, here’s the path to a resolution.
Prizor (Prizor Viztech Limited, Ahmedabad) is an Indian consumer brand. To escalate a complaint, start with its toll-free customer support, then escalate in writing to its Grievance Officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Prizor customer support
Raise your complaint first with Prizor's customer care/support team using the toll-free number or support email, and keep a record of your complaint reference.
Toll-free support number
1800 123 3699
Listed on Prizor's support page for reaching the nearest service point.
Support email
info@prizor.in
General contact email listed on Prizor's investor contacts page.
Support phone
+91 9099939040
Support team number listed on Prizor's investor contacts page.
Support phone (alternate)
+91 8422935597
Alternate support team number listed on Prizor's investor contacts page.
Head Office address
514, Maple Trade Ctr, near Surdhara Circle, Thaltej, Ahmedabad Head office address listed on Prizor's support page.
Describe the product, invoice number, dealer details and the resolution you want.
Ask for a complaint/ticket number and note the date and name of the person you spoke to.
For refund or return disputes, Prizor's refund page asks you to write to service@prizor.in with the invoice and dealer correspondence.
Escalate to Prizor's Grievance Officer
If customer support does not resolve the issue within a reasonable time, escalate in writing to Prizor's designated Grievance Officer.
Grievance Officer
Mr. Sanjay Raval, Prizor Viztech Limited, Ahmedabad, Gujarat
Grievance email
service@prizor.in
Prizor's refund page directs unresolved disputes to the Grievance Officer and mentions writing to service@prizor.in with invoice and dealer correspondence.
Send a written complaint by email and, if possible, by registered post to the Ahmedabad address.
Include your earlier ticket number, copies of the invoice and all prior correspondence.
State clearly that you are escalating to the Grievance Officer and set a reasonable deadline for a response.
Escalate externally via India's consumer-protection route
If Prizor's internal escalation fails, use the National Consumer Helpline, file a complaint with the Consumer Commission under the Consumer Protection Act 2019, or approach the relevant sector regulator.
National Consumer Helpline
1915
National consumer helpline number; also available via consumerhelpline.gov.in.
