Troubleshooting tips and frequently asked questions for Butterfly Water Heater.
Troubleshooting tips
If the water heater is not heating, check that the power cord is securely plugged in and the circuit breaker has not tripped. For electric models, also verify the thermostat setting is above 50°C.
If you see water leaking from the unit, immediately turn off the power and water supply. Inspect the inlet/outlet connections for loose fittings; tighten if necessary. If the leak persists, contact Butterfly service.
For inconsistent hot water temperature, flush the tank to remove sediment buildup (recommended every 6 months). Also check if the heating element is scaled; descale using a vinegar solution if accessible.
If the water heater makes unusual noises (popping or rumbling), it may indicate sediment accumulation. Drain and flush the tank as per the user manual.
If the pilot light (for gas models) keeps going out, check if the thermocouple is dirty or faulty. Clean it gently or replace if needed. Ensure proper ventilation around the unit.
Frequently asked questions
What should I do if my Butterfly water heater is not heating water?
Check the power supply, circuit breaker, and thermostat settings. If the issue persists, contact Butterfly service at service@butterflyindia.com or call +919362019362. Our support team will diagnose the issue and schedule a repair if needed.
How long does it take for Butterfly to respond to a water heater service request?
Butterfly aims to respond to all service requests within 24 hours. Turnaround time for repairs depends on the issue and parts availability, typically 2-3 business days. You can reach us at service@butterflyindia.com or +919362019362 for updates.
Who do I contact for Butterfly water heater support in India?
For any water heater issues, contact Butterfly customer service via email at service@butterflyindia.com or phone at +919362019362. Our support hours are Monday to Saturday, 9 AM to 6 PM IST.
How to escalate a complaint with Butterfly
If the first response isn’t good enough, here’s the path to a resolution.
Butterfly (Butterfly India / Butterfly Appliances) is an Indian kitchen and home appliance brand. For complaints about products, warranty, service, or refunds, start with Butterfly's customer care via phone, email, or Live Chat, then escalate to the service/grievance email or the company's nodal officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Butterfly customer care
Reach Butterfly's primary customer support through phone, email, or Live Chat to register your complaint or service request.
Customer support phone
+91 93620 19362
Listed on Butterfly's Service page; available 9 AM to 6 PM, Monday to Saturday.
Keep your invoice, product serial number, and any prior complaint/ticket reference ready.
Note the date, time, and name of the agent you speak with for future escalation.
If buying online, also check the refund/returns policy page for the correct support address.
Escalate to Butterfly's service/grievance team or nodal officer
If customer care does not resolve the issue, escalate in writing to Butterfly's service email and, for serious or unresolved matters, to the company's designated Nodal Officer.
Jayant Barde, Company Secretary & Compliance Officer Named as Nodal Officer in Butterfly's BSE corporate filing; contact details are in that filing.
Send a written complaint with your ticket number, product details, invoice copy, and a clear summary of the unresolved issue.
Request a resolution timeline and a written acknowledgement of the escalation.
If the nodal officer's direct contact is not published on the website, refer to the company's BSE/stock-exchange filings or ask customer care for the grievance officer's details.
Escalate externally via India's consumer-protection route
If Butterfly does not resolve the complaint, use India's official consumer grievance channels, including the National Consumer Helpline and the Consumer Commission under the Consumer Protection Act, 2019.
