Troubleshooting tips and frequently asked questions for Butterfly Electric Fan.
Troubleshooting tips
If the fan does not start, check the power supply and ensure the plug is securely inserted into a working outlet; also verify that the fan's switch is turned on and the speed regulator is not set to '0'.
If the fan runs but the blades do not rotate, the capacitor may be faulty; turn off the power and inspect the capacitor for bulging or leakage, and replace it with a matching specification if needed.
If the fan is noisy or vibrates excessively, tighten all screws and bolts, and check for debris or imbalance in the blades; clean the blades and ensure they are properly aligned.
If the fan overheats and shuts down, ensure proper ventilation around the motor and avoid covering the fan; clean dust from the motor vents and let it cool before restarting.
If the fan speed is inconsistent, check the voltage supply and avoid using extension cords; if the issue persists, the regulator or motor may require professional inspection.
Frequently asked questions
What should I do if my Butterfly electric fan stops working?
First, check the power supply and ensure the plug is securely connected. Verify that the switch is on and the regulator is not at zero. If the fan still does not start, contact Butterfly customer service at service@butterflyindia.com or call +919362019362 for assistance.
How long does it take to get my Butterfly fan repaired?
Repair turnaround time depends on the issue and availability of parts. Typically, once the fan is received at a service center, diagnosis takes 1-2 business days, and repairs are completed within 3-5 business days. You can track the status by calling +919362019362.
What is the escalation process if my fan issue is not resolved?
If your issue is not resolved within the expected timeframe, please email service@butterflyindia.com with your complaint details and previous ticket number. You can also call +919362019362 and ask for a supervisor. For unresolved issues after 7 business days, request escalation to the regional service manager.
How to escalate a complaint with Butterfly
If the first response isn’t good enough, here’s the path to a resolution.
Butterfly (Butterfly India / Butterfly Appliances) is an Indian kitchen and home appliance brand. For complaints about products, warranty, service, or refunds, start with Butterfly's customer care via phone, email, or Live Chat, then escalate to the service/grievance email or the company's nodal officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Butterfly customer care
Reach Butterfly's primary customer support through phone, email, or Live Chat to register your complaint or service request.
Customer support phone
+91 93620 19362
Listed on Butterfly's Service page; available 9 AM to 6 PM, Monday to Saturday.
Keep your invoice, product serial number, and any prior complaint/ticket reference ready.
Note the date, time, and name of the agent you speak with for future escalation.
If buying online, also check the refund/returns policy page for the correct support address.
Escalate to Butterfly's service/grievance team or nodal officer
If customer care does not resolve the issue, escalate in writing to Butterfly's service email and, for serious or unresolved matters, to the company's designated Nodal Officer.
Jayant Barde, Company Secretary & Compliance Officer Named as Nodal Officer in Butterfly's BSE corporate filing; contact details are in that filing.
Send a written complaint with your ticket number, product details, invoice copy, and a clear summary of the unresolved issue.
Request a resolution timeline and a written acknowledgement of the escalation.
If the nodal officer's direct contact is not published on the website, refer to the company's BSE/stock-exchange filings or ask customer care for the grievance officer's details.
Escalate externally via India's consumer-protection route
If Butterfly does not resolve the complaint, use India's official consumer grievance channels, including the National Consumer Helpline and the Consumer Commission under the Consumer Protection Act, 2019.
