Butterfly Table Top Wet Grinder: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Butterfly Table Top Wet Grinder.
Troubleshooting tips
If the grinder drum or stones rotate slowly or not at all, check that the power cord is securely plugged in and the switch is in the 'ON' position. Also, ensure the drum is not overloaded; remove excess batter and restart.
If the grinder emits a burning smell or unusual noise, immediately switch off and unplug. Inspect the belt for wear or slackness; replace if necessary. Clean the motor area with a dry cloth to remove dust.
For uneven grinding or vibration, ensure the stones are properly seated and the drum is locked in place. Check that the grinder is placed on a flat, stable surface. Adjust the stone assembly if loose.
If the coconut scraper attachment (if included) is not working, check the coupling and ensure it is properly connected to the motor shaft. Clean any clogged coconut residue.
If the grinder trips the circuit breaker, avoid using an extension cord and plug directly into a grounded outlet. If the issue persists, contact Butterfly service.
Frequently asked questions
How do I troubleshoot a Butterfly Table Top Wet Grinder that won't start?
Check the power connection, ensure the switch is on, and verify that the drum is not overloaded. If the problem persists, contact Butterfly customer service at service@butterflyindia.com or call +919362019362.
What is the turnaround time for repairing a Butterfly Table Top Wet Grinder?
Turnaround time depends on the issue and location. Typically, service centers aim to complete repairs within 3-5 business days after the product is received. For specific timelines, please contact our support team.
How can I escalate a service issue with my Butterfly Table Top Wet Grinder?
If your issue is not resolved within the expected timeframe, you can escalate by emailing service@butterflyindia.com with your complaint details and previous ticket number, or call +919362019362 and ask for a supervisor.
How to escalate a complaint with Butterfly
If the first response isn’t good enough, here’s the path to a resolution.
Butterfly (Butterfly India / Butterfly Appliances) is an Indian kitchen and home appliance brand. For complaints about products, warranty, service, or refunds, start with Butterfly's customer care via phone, email, or Live Chat, then escalate to the service/grievance email or the company's nodal officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Butterfly customer care
Reach Butterfly's primary customer support through phone, email, or Live Chat to register your complaint or service request.
Customer support phone
+91 93620 19362
Listed on Butterfly's Service page; available 9 AM to 6 PM, Monday to Saturday.
Keep your invoice, product serial number, and any prior complaint/ticket reference ready.
Note the date, time, and name of the agent you speak with for future escalation.
If buying online, also check the refund/returns policy page for the correct support address.
Escalate to Butterfly's service/grievance team or nodal officer
If customer care does not resolve the issue, escalate in writing to Butterfly's service email and, for serious or unresolved matters, to the company's designated Nodal Officer.
Jayant Barde, Company Secretary & Compliance Officer Named as Nodal Officer in Butterfly's BSE corporate filing; contact details are in that filing.
Send a written complaint with your ticket number, product details, invoice copy, and a clear summary of the unresolved issue.
Request a resolution timeline and a written acknowledgement of the escalation.
If the nodal officer's direct contact is not published on the website, refer to the company's BSE/stock-exchange filings or ask customer care for the grievance officer's details.
Escalate externally via India's consumer-protection route
If Butterfly does not resolve the complaint, use India's official consumer grievance channels, including the National Consumer Helpline and the Consumer Commission under the Consumer Protection Act, 2019.
