Troubleshooting tips and frequently asked questions for Butterfly Air Cooler.
Troubleshooting tips
Clean the cooling pads regularly to prevent dust and mineral buildup, which can reduce cooling efficiency and cause unpleasant odors.
Ensure the water tank is filled with clean water and check the water pump for blockages or malfunction; a faulty pump will stop cooling.
Check the fan blades for obstructions and lubricate the motor if it makes unusual noises; refer to the user manual for lubrication points.
Verify that the cooler is placed on a level surface and away from walls to allow proper air intake and exhaust.
If the cooler is not turning on, check the power cord, plug, and fuse; also test the outlet with another appliance.
Frequently asked questions
Why is my Butterfly cooler not cooling effectively?
Common causes include dirty cooling pads, low water level, or a malfunctioning water pump. Clean the pads, refill the tank, and check the pump. If problems persist, contact Butterfly support at service@butterflyindia.com or +919362019362 for assistance.
How quickly can I get my Butterfly cooler serviced?
Butterfly provides service within 2-4 business days in most areas. For faster response, call +919362019362 to schedule a technician visit.
What if I am not satisfied with the cooler repair?
If you are unsatisfied, please email service@butterflyindia.com with your service details. Your case will be escalated to the customer care manager, who will respond within 24 hours to resolve the issue.
How to escalate a complaint with Butterfly
If the first response isn’t good enough, here’s the path to a resolution.
Butterfly (Butterfly India / Butterfly Appliances) is an Indian kitchen and home appliance brand. For complaints about products, warranty, service, or refunds, start with Butterfly's customer care via phone, email, or Live Chat, then escalate to the service/grievance email or the company's nodal officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Butterfly customer care
Reach Butterfly's primary customer support through phone, email, or Live Chat to register your complaint or service request.
Customer support phone
+91 93620 19362
Listed on Butterfly's Service page; available 9 AM to 6 PM, Monday to Saturday.
Keep your invoice, product serial number, and any prior complaint/ticket reference ready.
Note the date, time, and name of the agent you speak with for future escalation.
If buying online, also check the refund/returns policy page for the correct support address.
Escalate to Butterfly's service/grievance team or nodal officer
If customer care does not resolve the issue, escalate in writing to Butterfly's service email and, for serious or unresolved matters, to the company's designated Nodal Officer.
Jayant Barde, Company Secretary & Compliance Officer Named as Nodal Officer in Butterfly's BSE corporate filing; contact details are in that filing.
Send a written complaint with your ticket number, product details, invoice copy, and a clear summary of the unresolved issue.
Request a resolution timeline and a written acknowledgement of the escalation.
If the nodal officer's direct contact is not published on the website, refer to the company's BSE/stock-exchange filings or ask customer care for the grievance officer's details.
Escalate externally via India's consumer-protection route
If Butterfly does not resolve the complaint, use India's official consumer grievance channels, including the National Consumer Helpline and the Consumer Commission under the Consumer Protection Act, 2019.
