Troubleshooting tips and frequently asked questions for Butterfly LPG Stove.
Troubleshooting tips
Check if the power cord is securely plugged in and the outlet is working.
Ensure the product is not overheating; turn it off and let it cool.
Clean any vents or filters to ensure proper airflow.
If the product has a reset button, press it to reset.
Refer to the user manual for error codes and specific troubleshooting.
Frequently asked questions
My Butterfly e product is not turning on. What should I do?
Check the power connection and outlet. If the product still doesn't turn on, contact Butterfly support at service@butterflyindia.com or call +919362019362.
How long does it take to repair a Butterfly e product?
Repairs typically take 5-7 business days. You can contact us at service@butterflyindia.com for status updates.
How do I escalate a service issue with my Butterfly e product?
If your issue is not resolved within 48 hours, please email service@butterflyindia.com with your case number and request escalation, or call +919362019362 and ask for a supervisor.
How to escalate a complaint with Butterfly
If the first response isn’t good enough, here’s the path to a resolution.
Butterfly (Butterfly India / Butterfly Appliances) is an Indian kitchen and home appliance brand. For complaints about products, warranty, service, or refunds, start with Butterfly's customer care via phone, email, or Live Chat, then escalate to the service/grievance email or the company's nodal officer, and finally use India's consumer-protection channels such as the National Consumer Helpline or a Consumer Commission if the issue remains unresolved.
Contact Butterfly customer care
Reach Butterfly's primary customer support through phone, email, or Live Chat to register your complaint or service request.
Customer support phone
+91 93620 19362
Listed on Butterfly's Service page; available 9 AM to 6 PM, Monday to Saturday.
Keep your invoice, product serial number, and any prior complaint/ticket reference ready.
Note the date, time, and name of the agent you speak with for future escalation.
If buying online, also check the refund/returns policy page for the correct support address.
Escalate to Butterfly's service/grievance team or nodal officer
If customer care does not resolve the issue, escalate in writing to Butterfly's service email and, for serious or unresolved matters, to the company's designated Nodal Officer.
Jayant Barde, Company Secretary & Compliance Officer Named as Nodal Officer in Butterfly's BSE corporate filing; contact details are in that filing.
Send a written complaint with your ticket number, product details, invoice copy, and a clear summary of the unresolved issue.
Request a resolution timeline and a written acknowledgement of the escalation.
If the nodal officer's direct contact is not published on the website, refer to the company's BSE/stock-exchange filings or ask customer care for the grievance officer's details.
Escalate externally via India's consumer-protection route
If Butterfly does not resolve the complaint, use India's official consumer grievance channels, including the National Consumer Helpline and the Consumer Commission under the Consumer Protection Act, 2019.
