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Kwality Walls, India

Kwality Walls Customer Support - Information for India

Customer Support Website https://www.kwalitywalls.in
Customer Support Toll-Free 1800-10-22-221
Customer Support Email Not Found
WhatsApp Support

Product Categories

Cones Cups Frozen Desserts Ice Cream Tubs

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Email: [email protected]
WhatsApp: +91 11 3567 1082

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How to Escalate a Complaint with Kwality Walls

If the first response isn't good enough, here's the path to a resolution.

Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.

1

Contact Kwality Walls Customer Care

Reach out to the primary customer support channel for product or service complaints.

Toll-free Customer Care: 1800-102-2221 (For customer support (toll-free).)
Email: [email protected] (Email for customer support (from PissedConsumer).)
Website: https://www.kwalitywallsindia.com/contact-us.html (Official contact page with registered office details.)
📌 Have your product details, purchase date, and complaint description ready.
📌 If the toll-free number is not reachable, try the alternate contact number 022-45747000.
2

Escalate to Grievance/Nodal Officer

If the issue is not resolved, escalate to the company's designated grievance redressal officer.

Company Secretary & Compliance Officer / Nodal Officer: Mr. Anand Upadhyay (Address: 13th Floor, Oberoi Commerz II, International Business Park, Oberoi Garden City, Goregaon East, Mumbai 400 063.)
Email for Grievance Redressal: [email protected] (Email for grievance redressal (from SEBI disclosure).)
Phone: 022-45747001 (Director contact for grievance redressal.)
📌 Mention your previous complaint reference number, if any.
📌 Send a written complaint via email and keep a copy for records.
3

External Consumer Forum / Regulator

If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)
NCH Website: https://consumerhelpline.gov.in (Online complaint registration portal.)
📌 You can also file a complaint with the appropriate Consumer Disputes Redressal Commission based on the claim amount.
📌 For issues related to food safety, you may contact the Food Safety and Standards Authority of India (FSSAI).

Tips for a stronger escalation

  • Keep records of all communication, including call logs, emails, and complaint reference numbers.
  • Clearly state your desired resolution (replacement, refund, compensation) when filing a complaint.
  • Escalate in writing after a reasonable waiting period (e.g., 7-10 business days) if no response.
  • Use the official website and verified contact details to avoid scams.
  • If approaching a consumer forum, file within the limitation period (2 years from cause of action).
Track this escalation in the Simply C2 app instead of chasing emails