Troubleshooting tips and frequently asked questions for Kwality Walls Ice Cream.
Troubleshooting tips
If your Kwality Walls ice cream is too soft or melting quickly, check that your freezer is set to -18°C or below and avoid overloading it.
For ice cream that has developed ice crystals, ensure the pack is tightly sealed and stored at the back of the freezer, not in the door.
If you notice a change in texture or flavor, check the expiry date and ensure the product has not been thawed and refrozen.
For scoops that are difficult to serve, let the tub sit at room temperature for 2-3 minutes or dip the scoop in warm water before scooping.
If you suspect a quality issue, note the batch code and best-before date and contact Kwality Walls customer care at 1800-10-22-221.
Frequently asked questions
How do I report a quality issue with Kwality Walls ice cream?
Call Kwality Walls customer care at 1800-10-22-221. Have the product name, batch code, and best-before date ready. They will guide you on the resolution process.
What is the turnaround time for a Kwality Walls complaint?
Most complaints are acknowledged within 24-48 hours. Resolution time depends on the nature of the issue, but you can expect an update within 3-5 business days.
How should I store Kwality Walls ice cream to maintain quality?
Store Kwality Walls ice cream in a freezer at -18°C or below. Keep the pack tightly closed and avoid repeated thawing and refreezing.
How to escalate a complaint with Kwality Walls
If the first response isn’t good enough, here’s the path to a resolution.
Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Kwality Walls Customer Care
Reach out to the primary customer support channel for product or service complaints.
If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
