Troubleshooting tips and frequently asked questions for Kwality Walls Cones.
Troubleshooting tips
If the cone is soggy, check the freezer temperature; it should be below -18°C. Adjust the freezer setting or move the cones to a colder spot.
If the ice cream is melting too quickly, ensure the freezer door is sealed properly and avoid frequent opening. Consider using a freezer thermometer to monitor temperature.
If the cone has a stale taste, check the expiry date on the packaging. Consume within the recommended period and store in an airtight container to prevent moisture absorption.
If the chocolate coating is cracked or white (fat bloom), it may be due to temperature fluctuations. Store cones in the coldest part of the freezer and avoid repeated thawing and refreezing.
If you notice ice crystals inside the packaging, it indicates moisture ingress. Keep the packaging intact and store in a dry freezer environment.
Frequently asked questions
What should I do if my Kwality Walls cone is melted upon purchase?
If the cone is melted upon purchase, do not consume it. Contact Kwality Walls customer support at 1800-10-22-221 for a replacement or refund. They will guide you through the process and may request proof of purchase.
How long does it take to get a response from Kwality Walls support for cone-related issues?
Kwality Walls aims to respond to all customer queries within 24-48 hours. For urgent issues, call 1800-10-22-221 during business hours (9 AM to 6 PM IST, Monday to Saturday).
What is the escalation process if my cone complaint is not resolved?
If your issue is not resolved within 48 hours, ask for a supervisor or escalate via the customer care number 1800-10-22-221. You can also write to the official email if available, but currently no email is provided. Keep your complaint reference number handy.
How to escalate a complaint with Kwality Walls
If the first response isn’t good enough, here’s the path to a resolution.
Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Kwality Walls Customer Care
Reach out to the primary customer support channel for product or service complaints.
If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
