Kwality Walls · Cups

Kwality Walls Cups: customer care and complaint escalation

Kwality Walls customer care

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Kwality Walls Cups: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Kwality Walls Cups.

Troubleshooting tips

  • If you experience poor customer service, note the representative's name and call 1800-10-22-221 again to request a supervisor.
  • For unresolved complaints, escalate via email to the official customer care email if available, or use the 'Contact Us' form on the Kwality Walls website.
  • If you have a complaint about a specific outlet, provide the outlet details and your experience to customer care for investigation.
  • For refund delays, keep your order number and payment details ready and follow up with customer care after 48 hours.
  • If you receive a damaged product, take photos immediately and contact customer care within 24 hours for a replacement or refund.

Frequently asked questions

How do I escalate a complaint with Kwality Walls?

If your complaint is not resolved within 48 hours, call Kwality Walls at 1800-10-22-221 and request to speak with a supervisor. Alternatively, use the 'Contact Us' form on the website and mark it as an escalation. Provide your previous complaint reference number for faster processing.

What is the refund policy for Kwality Walls online orders?

Refunds for online orders are processed as per the policy on the website. If you are eligible for a refund, it is typically processed within 7-10 business days after approval. For refund status, call 1800-10-22-221 with your order number. If delayed beyond 10 days, request escalation.

How can I contact Kwality Walls customer care?

You can contact Kwality Walls customer care by calling 1800-10-22-221 (toll-free in India). Currently, no official email is available, but you can use the 'Contact Us' form on the Kwality Walls website. Support hours are typically 9 AM to 6 PM, Monday to Saturday. Response time is within 24 hours.

How to escalate a complaint with Kwality Walls

If the first response isn’t good enough, here’s the path to a resolution.

Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.

  1. Contact Kwality Walls Customer Care

    Reach out to the primary customer support channel for product or service complaints.

    Toll-free Customer Care
    1800-102-2221 For customer support (toll-free).
    Email
    lever.care@unilever.com Email for customer support (from PissedConsumer).
    Website
    https://www.kwalitywallsindia.com/contact-us.html Official contact page with registered office details.
    • Have your product details, purchase date, and complaint description ready.
    • If the toll-free number is not reachable, try the alternate contact number 022-45747000.

  2. Escalate to Grievance/Nodal Officer

    If the issue is not resolved, escalate to the company's designated grievance redressal officer.

    Company Secretary & Compliance Officer / Nodal Officer
    Mr. Anand Upadhyay Address: 13th Floor, Oberoi Commerz II, International Business Park, Oberoi Garden City, Goregaon East, Mumbai 400 063.
    Email for Grievance Redressal
    cs.kwil@unilever.com Email for grievance redressal (from SEBI disclosure).
    Phone
    022-45747001 Director contact for grievance redressal.
    • Mention your previous complaint reference number, if any.
    • Send a written complaint via email and keep a copy for records.
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  3. External Consumer Forum / Regulator

    If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    NCH Website
    https://consumerhelpline.gov.in Online complaint registration portal.
    • You can also file a complaint with the appropriate Consumer Disputes Redressal Commission based on the claim amount.
    • For issues related to food safety, you may contact the Food Safety and Standards Authority of India (FSSAI).

Tips for a stronger escalation

  • Keep records of all communication, including call logs, emails, and complaint reference numbers.
  • Clearly state your desired resolution (replacement, refund, compensation) when filing a complaint.
  • Escalate in writing after a reasonable waiting period (e.g., 7-10 business days) if no response.
  • Use the official website and verified contact details to avoid scams.
  • If approaching a consumer forum, file within the limitation period (2 years from cause of action).

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