PSRI Hospital · Orthopaedics & Joint Replacement

PSRI Hospital Orthopaedics & Joint Replacement: customer care and complaint escalation

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PSRI Hospital Orthopaedics & Joint Replacement: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for PSRI Hospital Orthopaedics & Joint Replacement.

Troubleshooting tips

  • If you experience persistent pain or swelling after joint replacement surgery, contact PSRI Hospital's orthopaedic department immediately at info@psri.net to schedule a follow-up. Do not wait for your next scheduled appointment.
  • To reduce the risk of complications, strictly follow the rehabilitation exercises provided by your physiotherapist. If you feel unsure about any exercise, request a video consultation via the hospital's patient portal.
  • If you notice any signs of infection (e.g., redness, warmth, discharge) around the surgical site, call the hospital's emergency helpline or visit the emergency room without delay. Early intervention is crucial.
  • For medication-related concerns, such as side effects or dosage adjustments, contact the hospital's pharmacy or your surgeon's office. Never stop or change medications without medical advice.
  • If you have difficulty reaching the hospital by phone, use the official email info@psri.net for non-urgent queries, and expect a response within 24-48 hours.

Frequently asked questions

What is the typical recovery time after joint replacement surgery at PSRI Hospital?

Recovery time varies by individual and procedure, but most patients can expect to use a walker for 2-4 weeks and resume normal activities within 3-6 months. Your surgeon will provide a personalized plan. For specific queries, contact PSRI Hospital at info@psri.net.

How do I schedule a follow-up appointment after my joint replacement?

You can schedule a follow-up by calling the hospital's appointment desk or emailing info@psri.net. Please have your patient ID and surgery date ready. Typically, follow-ups are scheduled at 2 weeks, 6 weeks, 3 months, and 1 year post-surgery.

What should I do if I experience severe pain or swelling after discharge?

If you experience severe pain, swelling, or signs of infection, contact the hospital immediately. For emergencies, visit the emergency room. For non-urgent concerns, email info@psri.net and a nurse will respond within 24 hours.

How to escalate a complaint with PSRI Hospital

If the first response isn’t good enough, here’s the path to a resolution.

PSRI Hospital is a multispecialty hospital in Delhi NCR. For patient care and grievance escalation, the hospital provides a nodal officer contact and general helpline numbers. If the issue remains unresolved, escalate to India's consumer protection mechanisms.

  1. Primary Customer Care / Helpline

    Contact PSRI Hospital's main helpline for appointments, general queries, or initial complaints. They also have an international desk for overseas patients.

    Appointment / Helpline
    84 84 84 84 17 Main helpline for appointments and general assistance.
    Email (General)
    info@psri.net General inquiries and privacy concerns; also used for feedback.
    International Desk Email
    internationaldesk@psri.net For international patients.
    International Desk Phone
    +91 98054 41859 International patient support.
    • Clearly state your complaint and reference any appointment or patient ID.
    • Keep records of all communications.

  2. Escalation to Hospital Nodal Officer / Grievance Officer

    If the primary contact does not resolve your issue, escalate to the hospital's nodal officer as listed on their EWS page.

    Nodal Officer
    Dr Anju Wali Hospital Nodal Officer as per EWS page.
    Email
    Info@psri.net Same as general email; mention 'Attention: Nodal Officer' in subject.
    Phone
    9582261501 Contact number for nodal officer.
    Landline
    011-30611813 Alternate contact for nodal officer.
    • Send a formal written complaint via email with full details.
    • Request a written acknowledgment and a timeline for resolution.
    We can draft this escalation for you →

  3. External / Regulatory Escalation (Consumer Protection)

    If the hospital fails to address your grievance, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration.
    • File a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.
    • For medical negligence, you may also approach the State Medical Council or file a case in a consumer court.
    • Keep all evidence: bills, prescriptions, correspondence, and records.

Tips for a stronger escalation

  • Always document every interaction: date, time, name of representative, and outcome.
  • Start with a polite but firm written complaint to the hospital's official email.
  • If the issue is urgent or involves safety, mention that in your communication.
  • Escalate in writing rather than only by phone to create a paper trail.
  • If you are an international patient, contact the international desk first for faster assistance.
  • For unresolved medical billing or service issues, consider approaching the Delhi State Consumer Disputes Redressal Commission.

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