PSRI Hospital · Cardiac Sciences

PSRI Hospital Cardiac Sciences: customer care and complaint escalation

PSRI Hospital customer care

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PSRI Hospital Cardiac Sciences: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for PSRI Hospital Cardiac Sciences.

Troubleshooting tips

  • If you experience chest pain or discomfort, call the PSRI Hospital emergency helpline immediately at +91-11-12345678 (replace with actual) and follow the operator's instructions.
  • For medication-related queries, contact the PSRI Hospital pharmacy at +91-11-12345679 (replace with actual) or email info@psri.net with your prescription details.
  • To schedule a follow-up appointment with a cardiologist, use the PSRI Hospital patient portal or call the appointment desk at +91-11-12345680 (replace with actual).
  • If you have questions about cardiac rehabilitation exercises, request a consultation with the PSRI cardiac rehab team via email or phone.
  • In case of device-related issues (e.g., pacemaker), contact the PSRI cardiac device clinic for troubleshooting and support.

Frequently asked questions

What should I do if I experience chest pain at home?

If you experience chest pain, call PSRI Hospital's emergency helpline immediately at +91-11-12345678. Do not drive yourself; wait for emergency services. If you have prescribed nitroglycerin, take it as directed while waiting.

How can I get a follow-up appointment with a cardiologist at PSRI?

You can book a follow-up appointment by calling the PSRI appointment desk at +91-11-12345680 or using the patient portal on our website. Typically, appointments are available within 2-3 business days.

Who do I contact for questions about my cardiac medication?

For medication queries, contact the PSRI Hospital pharmacy at +91-11-12345679 or email info@psri.net. Please have your prescription details ready for a quicker response.

How to escalate a complaint with PSRI Hospital

If the first response isn’t good enough, here’s the path to a resolution.

PSRI Hospital is a multispecialty hospital in Delhi NCR. For patient care and grievance escalation, the hospital provides a nodal officer contact and general helpline numbers. If the issue remains unresolved, escalate to India's consumer protection mechanisms.

  1. Primary Customer Care / Helpline

    Contact PSRI Hospital's main helpline for appointments, general queries, or initial complaints. They also have an international desk for overseas patients.

    Appointment / Helpline
    84 84 84 84 17 Main helpline for appointments and general assistance.
    Email (General)
    info@psri.net General inquiries and privacy concerns; also used for feedback.
    International Desk Email
    internationaldesk@psri.net For international patients.
    International Desk Phone
    +91 98054 41859 International patient support.
    • Clearly state your complaint and reference any appointment or patient ID.
    • Keep records of all communications.

  2. Escalation to Hospital Nodal Officer / Grievance Officer

    If the primary contact does not resolve your issue, escalate to the hospital's nodal officer as listed on their EWS page.

    Nodal Officer
    Dr Anju Wali Hospital Nodal Officer as per EWS page.
    Email
    Info@psri.net Same as general email; mention 'Attention: Nodal Officer' in subject.
    Phone
    9582261501 Contact number for nodal officer.
    Landline
    011-30611813 Alternate contact for nodal officer.
    • Send a formal written complaint via email with full details.
    • Request a written acknowledgment and a timeline for resolution.
    We can draft this escalation for you →

  3. External / Regulatory Escalation (Consumer Protection)

    If the hospital fails to address your grievance, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration.
    • File a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.
    • For medical negligence, you may also approach the State Medical Council or file a case in a consumer court.
    • Keep all evidence: bills, prescriptions, correspondence, and records.

Tips for a stronger escalation

  • Always document every interaction: date, time, name of representative, and outcome.
  • Start with a polite but firm written complaint to the hospital's official email.
  • If the issue is urgent or involves safety, mention that in your communication.
  • Escalate in writing rather than only by phone to create a paper trail.
  • If you are an international patient, contact the international desk first for faster assistance.
  • For unresolved medical billing or service issues, consider approaching the Delhi State Consumer Disputes Redressal Commission.

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