PSRI Hospital · Neurosciences

PSRI Hospital Neurosciences: customer care and complaint escalation

PSRI Hospital customer care

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PSRI Hospital Neurosciences: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for PSRI Hospital Neurosciences.

Troubleshooting tips

  • For urgent neuroscience issues like stroke symptoms or traumatic brain injury, call PSRI Hospital's emergency number at +91-11-49277777 or visit the emergency department immediately.
  • To schedule a neuroscience consultation (neurology or neurosurgery), book online or call the neuroscience department at extension 1401; bring all relevant imaging and reports.
  • For post-neurosurgery follow-up or concerns, contact the neurosurgery nurse line at +91-11-49277777 ext. 1402 during working hours for advice.
  • If you need to reschedule a neuroscience procedure, notify the hospital at least 48 hours in advance to avoid penalties and to reschedule efficiently.
  • For insurance pre-authorization for neuroscience treatments, email info@psri.net with your policy details and treatment plan at least 5 working days prior.

How to escalate a complaint with PSRI Hospital

If the first response isn’t good enough, here’s the path to a resolution.

PSRI Hospital is a multispecialty hospital in Delhi NCR. For patient care and grievance escalation, the hospital provides a nodal officer contact and general helpline numbers. If the issue remains unresolved, escalate to India's consumer protection mechanisms.

  1. Primary Customer Care / Helpline

    Contact PSRI Hospital's main helpline for appointments, general queries, or initial complaints. They also have an international desk for overseas patients.

    Appointment / Helpline
    84 84 84 84 17 Main helpline for appointments and general assistance.
    Email (General)
    info@psri.net General inquiries and privacy concerns; also used for feedback.
    International Desk Email
    internationaldesk@psri.net For international patients.
    International Desk Phone
    +91 98054 41859 International patient support.
    • Clearly state your complaint and reference any appointment or patient ID.
    • Keep records of all communications.

  2. Escalation to Hospital Nodal Officer / Grievance Officer

    If the primary contact does not resolve your issue, escalate to the hospital's nodal officer as listed on their EWS page.

    Nodal Officer
    Dr Anju Wali Hospital Nodal Officer as per EWS page.
    Email
    Info@psri.net Same as general email; mention 'Attention: Nodal Officer' in subject.
    Phone
    9582261501 Contact number for nodal officer.
    Landline
    011-30611813 Alternate contact for nodal officer.
    • Send a formal written complaint via email with full details.
    • Request a written acknowledgment and a timeline for resolution.
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  3. External / Regulatory Escalation (Consumer Protection)

    If the hospital fails to address your grievance, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration.
    • File a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.
    • For medical negligence, you may also approach the State Medical Council or file a case in a consumer court.
    • Keep all evidence: bills, prescriptions, correspondence, and records.

Tips for a stronger escalation

  • Always document every interaction: date, time, name of representative, and outcome.
  • Start with a polite but firm written complaint to the hospital's official email.
  • If the issue is urgent or involves safety, mention that in your communication.
  • Escalate in writing rather than only by phone to create a paper trail.
  • If you are an international patient, contact the international desk first for faster assistance.
  • For unresolved medical billing or service issues, consider approaching the Delhi State Consumer Disputes Redressal Commission.

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