Troubleshooting tips and frequently asked questions for PSRI Hospital Urology.
Troubleshooting tips
For urgent urology issues at PSRI Hospital, call the main hospital line at +91-11-40655555 and ask for the Urology Department. If you have severe pain, inability to urinate, or heavy bleeding, go directly to the Emergency Department.
To book or reschedule an appointment with a PSRI urologist, use the hospital's online appointment portal or call +91-11-40655555. Have your patient ID and insurance details ready. For faster service, avoid peak hours (10 AM–12 PM).
If you have a post-surgery concern (e.g., catheter issues, fever, or wound discharge), contact the Urology Department immediately at +91-11-40655555. Do not wait for your follow-up appointment. After hours, the emergency team can page the on-call urologist.
For billing or insurance queries related to urology procedures, email info@psri.net or visit the billing counter with your hospital ID. Response time is typically 24–48 hours. For urgent financial assistance, call +91-11-40655555 and ask for the billing manager.
To obtain medical records or reports (e.g., ultrasound, CT, biopsy), submit a request at the Medical Records Department (MRD) with valid ID. For urgent needs, call +91-11-40655555 and ask for MRD. Digital reports may be available via the patient portal.
Frequently asked questions
How do I contact PSRI Hospital Urology Department for an emergency?
For urology emergencies at PSRI Hospital, call +91-11-40655555 and ask for the Urology Department or Emergency. If it's life-threatening, go directly to the Emergency Department. You can also email info@psri.net for non-urgent matters.
What is the turnaround time for a urology appointment at PSRI Hospital?
Appointment scheduling typically takes 1-2 business days. Urgent cases are seen within 24 hours. For faster booking, call +91-11-40655555 or use the online portal. Response to email inquiries is usually within 24-48 hours.
Who do I contact for billing or insurance issues related to urology at PSRI Hospital?
For billing or insurance queries, email info@psri.net or call +91-11-40655555 and ask for the billing department. You can also visit the billing counter in person. Response time is typically 24-48 hours.
How to escalate a complaint with PSRI Hospital
If the first response isn’t good enough, here’s the path to a resolution.
PSRI Hospital is a multispecialty hospital in Delhi NCR. For patient care and grievance escalation, the hospital provides a nodal officer contact and general helpline numbers. If the issue remains unresolved, escalate to India's consumer protection mechanisms.
Primary Customer Care / Helpline
Contact PSRI Hospital's main helpline for appointments, general queries, or initial complaints. They also have an international desk for overseas patients.
Appointment / Helpline
84 84 84 84 17
Main helpline for appointments and general assistance.
Email (General)
info@psri.net
General inquiries and privacy concerns; also used for feedback.
