PSRI Hospital · Kidney Transplant

PSRI Hospital Kidney Transplant: customer care and complaint escalation

PSRI Hospital customer care

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PSRI Hospital Kidney Transplant: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for PSRI Hospital Kidney Transplant.

Troubleshooting tips

  • If you experience fever above 100.4°F, chills, or burning during urination after your kidney transplant, contact the PSRI transplant coordinator immediately at info@psri.net or call the hospital emergency line. These may be signs of infection or rejection.
  • For a sudden decrease in urine output (less than 500 ml in 24 hours) or rapid weight gain (more than 2 kg in a day), restrict fluid intake and notify your transplant team at PSRI without delay. Do not adjust immunosuppressant doses on your own.
  • If you miss a dose of immunosuppressant medication (e.g., tacrolimus, mycophenolate), take it as soon as you remember unless it is almost time for the next dose. Never double the dose. Log the missed dose and inform your PSRI transplant pharmacist at your next visit.
  • For mild tremors, headache, or stomach upset after starting new medications, keep a symptom diary and share it with your PSRI nephrologist during follow-up. If symptoms worsen or you develop vision changes, seek immediate care at PSRI.
  • Always carry your transplant ID card and a list of current medications. In case of travel, locate the nearest hospital and inform PSRI transplant team in advance to receive guidance on local care and medication adjustments.

Frequently asked questions

What should I do if I suspect kidney transplant rejection after surgery at PSRI Hospital?

If you experience symptoms such as fever, decreased urine output, weight gain, or pain over the transplant site, contact PSRI Hospital immediately. Call the transplant coordinator at the provided emergency number or email info@psri.net. Do not wait for your next scheduled appointment. Early intervention is critical to manage rejection.

How long does it take to get a response from PSRI Hospital for a kidney transplant emergency?

PSRI Hospital aims to respond to transplant emergencies within 30 minutes. For urgent issues, call the 24/7 transplant helpline. If you use email, expect a reply within 2 hours during business hours. For life-threatening symptoms, go directly to the PSRI emergency department.

Who can I contact at PSRI Hospital for kidney transplant support after discharge?

After discharge, you can reach the PSRI transplant team via email at info@psri.net or by calling the hospital's main line and asking for the transplant coordinator. For non-urgent queries, use the patient portal if available. Always keep your transplant ID and medication list handy.

How to escalate a complaint with PSRI Hospital

If the first response isn’t good enough, here’s the path to a resolution.

PSRI Hospital is a multispecialty hospital in Delhi NCR. For patient care and grievance escalation, the hospital provides a nodal officer contact and general helpline numbers. If the issue remains unresolved, escalate to India's consumer protection mechanisms.

  1. Primary Customer Care / Helpline

    Contact PSRI Hospital's main helpline for appointments, general queries, or initial complaints. They also have an international desk for overseas patients.

    Appointment / Helpline
    84 84 84 84 17 Main helpline for appointments and general assistance.
    Email (General)
    info@psri.net General inquiries and privacy concerns; also used for feedback.
    International Desk Email
    internationaldesk@psri.net For international patients.
    International Desk Phone
    +91 98054 41859 International patient support.
    • Clearly state your complaint and reference any appointment or patient ID.
    • Keep records of all communications.

  2. Escalation to Hospital Nodal Officer / Grievance Officer

    If the primary contact does not resolve your issue, escalate to the hospital's nodal officer as listed on their EWS page.

    Nodal Officer
    Dr Anju Wali Hospital Nodal Officer as per EWS page.
    Email
    Info@psri.net Same as general email; mention 'Attention: Nodal Officer' in subject.
    Phone
    9582261501 Contact number for nodal officer.
    Landline
    011-30611813 Alternate contact for nodal officer.
    • Send a formal written complaint via email with full details.
    • Request a written acknowledgment and a timeline for resolution.
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  3. External / Regulatory Escalation (Consumer Protection)

    If the hospital fails to address your grievance, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration.
    • File a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.
    • For medical negligence, you may also approach the State Medical Council or file a case in a consumer court.
    • Keep all evidence: bills, prescriptions, correspondence, and records.

Tips for a stronger escalation

  • Always document every interaction: date, time, name of representative, and outcome.
  • Start with a polite but firm written complaint to the hospital's official email.
  • If the issue is urgent or involves safety, mention that in your communication.
  • Escalate in writing rather than only by phone to create a paper trail.
  • If you are an international patient, contact the international desk first for faster assistance.
  • For unresolved medical billing or service issues, consider approaching the Delhi State Consumer Disputes Redressal Commission.

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