PSRI Hospital Oncology & Onco Surgery: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for PSRI Hospital Oncology & Onco Surgery.
Troubleshooting tips
If you are experiencing delays in getting an appointment with an oncologist at PSRI Hospital, try calling the hospital's main line during non-peak hours (early morning or late afternoon) and ask to be connected directly to the oncology department. Alternatively, use the hospital's online patient portal or email info@psri.net to request a callback.
For queries about chemotherapy or radiation therapy schedules, ensure you have your patient ID and treatment plan ready. Contact the oncology department via email at info@psri.net with the subject line 'Treatment Schedule Query' and include your details to get a prompt response.
If you need urgent advice regarding side effects of cancer treatment, do not wait for a scheduled appointment. Call the hospital's emergency number (if available) or visit the emergency department. For non-urgent concerns, you can email info@psri.net and mark it as 'Urgent - Side Effects' to prioritize your query.
To get a second opinion from PSRI's oncology team, you may need to provide your previous medical records. Contact the hospital's medical records department via email at info@psri.net to arrange for a records transfer or to schedule a consultation with a specialist.
If you are facing issues with insurance approvals for cancer treatment, PSRI's patient support team can assist. Reach out via email at info@psri.net with your insurance details and treatment plan, and they will guide you through the process.
Frequently asked questions
How can I schedule an appointment with an oncologist at PSRI Hospital?
To schedule an appointment with an oncologist at PSRI Hospital, you can call the hospital's main line and ask to be connected to the oncology department. Alternatively, you can email info@psri.net with your preferred dates and a brief description of your condition. The hospital typically responds within 24-48 hours. For urgent cases, it is recommended to visit the emergency department.
What is the turnaround time for receiving pathology or imaging reports at PSRI?
The turnaround time for pathology reports is usually 3-5 working days, while imaging reports (like CT or MRI) are typically available within 24-48 hours. You can request your reports via email at info@psri.net or through the patient portal. If you need them urgently, please contact the respective department directly.
Who should I contact for support regarding my cancer treatment plan at PSRI?
For any support regarding your cancer treatment plan, you can contact the oncology department's patient coordinator via email at info@psri.net or by calling the hospital's main line. They can assist with scheduling, medication queries, and connecting you with your care team. For emergencies, call the hospital's emergency number or visit the emergency department.
How to escalate a complaint with PSRI Hospital
If the first response isn’t good enough, here’s the path to a resolution.
PSRI Hospital is a multispecialty hospital in Delhi NCR. For patient care and grievance escalation, the hospital provides a nodal officer contact and general helpline numbers. If the issue remains unresolved, escalate to India's consumer protection mechanisms.
Primary Customer Care / Helpline
Contact PSRI Hospital's main helpline for appointments, general queries, or initial complaints. They also have an international desk for overseas patients.
Appointment / Helpline
84 84 84 84 17
Main helpline for appointments and general assistance.
Email (General)
info@psri.net
General inquiries and privacy concerns; also used for feedback.
