PSRI Hospital · Urology

PSRI Hospital Urology: customer care and complaint escalation

PSRI Hospital customer care

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PSRI Hospital Urology: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for PSRI Hospital Urology.

Troubleshooting tips

  • If you experience post-operative urinary retention, try to relax and use a warm compress on your lower abdomen. If this persists, contact PSRI Hospital's urology department immediately.
  • For catheter-related discomfort, ensure the catheter is not kinked and the drainage bag is positioned below your bladder. If you notice blood or cloudy urine, seek immediate medical attention.
  • If you miss a scheduled follow-up appointment, call PSRI Hospital's urology OPD at the provided contact number to reschedule. Do not self-adjust medications without consulting your urologist.
  • To prevent urinary tract infections after treatment, drink plenty of water and maintain good hygiene. If you develop fever or burning sensation, contact PSRI Hospital's emergency services.
  • If you experience sudden severe flank pain or inability to urinate, go to PSRI Hospital's emergency department immediately, as these may indicate a blocked stent or stone.

Frequently asked questions

What should I do if I have difficulty urinating after a urology procedure at PSRI Hospital?

If you have difficulty urinating after a procedure, try to relax and use a warm compress on your lower abdomen. If the issue persists for more than 6 hours, contact PSRI Hospital's urology department immediately at the emergency number provided in your discharge summary. Do not attempt to self-catheterize.

How long does it take to get a urology appointment at PSRI Hospital?

Typically, you can get a urology appointment within 2-3 working days. For urgent cases, same-day appointments may be available. Please call the urology OPD at +91-11-12345678 (example) or email info@psri.net for scheduling.

Who do I contact for urology-related support after discharge?

For post-discharge support, you can reach the urology department's dedicated helpline at +91-11-12345678 (example) from 9 AM to 5 PM IST. For emergencies, contact the hospital's 24/7 emergency line. You can also email info@psri.net for non-urgent queries.

How to escalate a complaint with PSRI Hospital

If the first response isn’t good enough, here’s the path to a resolution.

PSRI Hospital is a multispecialty hospital in Delhi NCR. For patient care and grievance escalation, the hospital provides a nodal officer contact and general helpline numbers. If the issue remains unresolved, escalate to India's consumer protection mechanisms.

  1. Primary Customer Care / Helpline

    Contact PSRI Hospital's main helpline for appointments, general queries, or initial complaints. They also have an international desk for overseas patients.

    Appointment / Helpline
    84 84 84 84 17 Main helpline for appointments and general assistance.
    Email (General)
    info@psri.net General inquiries and privacy concerns; also used for feedback.
    International Desk Email
    internationaldesk@psri.net For international patients.
    International Desk Phone
    +91 98054 41859 International patient support.
    • Clearly state your complaint and reference any appointment or patient ID.
    • Keep records of all communications.

  2. Escalation to Hospital Nodal Officer / Grievance Officer

    If the primary contact does not resolve your issue, escalate to the hospital's nodal officer as listed on their EWS page.

    Nodal Officer
    Dr Anju Wali Hospital Nodal Officer as per EWS page.
    Email
    Info@psri.net Same as general email; mention 'Attention: Nodal Officer' in subject.
    Phone
    9582261501 Contact number for nodal officer.
    Landline
    011-30611813 Alternate contact for nodal officer.
    • Send a formal written complaint via email with full details.
    • Request a written acknowledgment and a timeline for resolution.
    We can draft this escalation for you →

  3. External / Regulatory Escalation (Consumer Protection)

    If the hospital fails to address your grievance, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration.
    • File a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.
    • For medical negligence, you may also approach the State Medical Council or file a case in a consumer court.
    • Keep all evidence: bills, prescriptions, correspondence, and records.

Tips for a stronger escalation

  • Always document every interaction: date, time, name of representative, and outcome.
  • Start with a polite but firm written complaint to the hospital's official email.
  • If the issue is urgent or involves safety, mention that in your communication.
  • Escalate in writing rather than only by phone to create a paper trail.
  • If you are an international patient, contact the international desk first for faster assistance.
  • For unresolved medical billing or service issues, consider approaching the Delhi State Consumer Disputes Redressal Commission.

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