PSRI Hospital · Gastroenterology & Hepatology

PSRI Hospital Gastroenterology & Hepatology: customer care and complaint escalation

PSRI Hospital customer care

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PSRI Hospital Gastroenterology & Hepatology: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for PSRI Hospital Gastroenterology & Hepatology.

Troubleshooting tips

  • If you experience persistent abdominal pain or discomfort after a procedure at PSRI Hospital, contact the gastroenterology department immediately at info@psri.net to schedule a follow-up, as this could indicate a complication.
  • For patients prescribed a special diet post-liver treatment, if you have questions about meal planning or food interactions, request a consultation with the hospital's clinical nutritionist via email to avoid dietary mistakes.
  • If you miss a scheduled endoscopy or colonoscopy appointment, call or email PSRI Hospital's scheduling desk at info@psri.net to reschedule promptly, as early detection is critical for gastrointestinal health.
  • When managing chronic conditions like IBS or hepatitis, keep a symptom diary and share it with your PSRI specialist during teleconsultations to help adjust your treatment plan effectively.
  • If you experience unusual side effects from prescribed gastrointestinal medications, do not stop them abruptly; instead, email PSRI Hospital's pharmacy or your doctor for guidance on safe dosage adjustments.

Frequently asked questions

How can I schedule a follow-up appointment with a gastroenterologist at PSRI Hospital?

To schedule a follow-up, email PSRI Hospital at info@psri.net or call the gastroenterology department directly. Typically, follow-ups are arranged within 2-4 weeks after your initial consultation or procedure, depending on your condition.

What is the typical turnaround time for receiving biopsy results from a gastrointestinal procedure at PSRI Hospital?

Biopsy results are usually available within 5-7 business days. You will be notified by the hospital via email or phone. For urgent cases, expedited processing may be available upon request.

Who should I contact for support regarding diet and nutrition after a liver or gastrointestinal treatment at PSRI Hospital?

For dietary support, you can email PSRI Hospital's nutrition team at info@psri.net or request a consultation with a clinical nutritionist during your follow-up visit. They can provide personalized meal plans and address any food-related concerns.

How to escalate a complaint with PSRI Hospital

If the first response isn’t good enough, here’s the path to a resolution.

PSRI Hospital is a multispecialty hospital in Delhi NCR. For patient care and grievance escalation, the hospital provides a nodal officer contact and general helpline numbers. If the issue remains unresolved, escalate to India's consumer protection mechanisms.

  1. Primary Customer Care / Helpline

    Contact PSRI Hospital's main helpline for appointments, general queries, or initial complaints. They also have an international desk for overseas patients.

    Appointment / Helpline
    84 84 84 84 17 Main helpline for appointments and general assistance.
    Email (General)
    info@psri.net General inquiries and privacy concerns; also used for feedback.
    International Desk Email
    internationaldesk@psri.net For international patients.
    International Desk Phone
    +91 98054 41859 International patient support.
    • Clearly state your complaint and reference any appointment or patient ID.
    • Keep records of all communications.

  2. Escalation to Hospital Nodal Officer / Grievance Officer

    If the primary contact does not resolve your issue, escalate to the hospital's nodal officer as listed on their EWS page.

    Nodal Officer
    Dr Anju Wali Hospital Nodal Officer as per EWS page.
    Email
    Info@psri.net Same as general email; mention 'Attention: Nodal Officer' in subject.
    Phone
    9582261501 Contact number for nodal officer.
    Landline
    011-30611813 Alternate contact for nodal officer.
    • Send a formal written complaint via email with full details.
    • Request a written acknowledgment and a timeline for resolution.
    We can draft this escalation for you →

  3. External / Regulatory Escalation (Consumer Protection)

    If the hospital fails to address your grievance, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration.
    • File a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.
    • For medical negligence, you may also approach the State Medical Council or file a case in a consumer court.
    • Keep all evidence: bills, prescriptions, correspondence, and records.

Tips for a stronger escalation

  • Always document every interaction: date, time, name of representative, and outcome.
  • Start with a polite but firm written complaint to the hospital's official email.
  • If the issue is urgent or involves safety, mention that in your communication.
  • Escalate in writing rather than only by phone to create a paper trail.
  • If you are an international patient, contact the international desk first for faster assistance.
  • For unresolved medical billing or service issues, consider approaching the Delhi State Consumer Disputes Redressal Commission.

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