Troubleshooting tips and frequently asked questions for Kwality Walls Tubs.
Troubleshooting tips
If your Kwality Walls tub appears melted or has an uneven texture, check the freezer temperature. It should be set to -18°C or lower. If the temperature is too high, the ice cream may soften and refreeze, causing ice crystals and a mushy texture.
For a tub that has a layer of ice crystals on top, it may have been exposed to temperature fluctuations. Store the tub in the main body of the freezer, not in the door, and ensure the lid is tightly sealed after each use to prevent frost buildup.
If the tub's seal is broken or the lid doesn't fit snugly, transfer the ice cream to an airtight container to maintain freshness and prevent freezer burn. This also helps preserve the creamy texture and flavor.
If you notice a sour or off taste, check the 'best before' date on the tub. Kwality Walls products are best consumed within the recommended period. If expired, discard it and contact customer support for a replacement if it was purchased recently.
For a tub that is too hard to scoop, let it sit at room temperature for 5-10 minutes before serving. Avoid microwaving, as it can melt the edges and ruin the texture.
Frequently asked questions
How should I store Kwality Walls tubs to maintain quality?
Store Kwality Walls tubs in the main body of the freezer at -18°C or lower. Keep the lid tightly sealed and avoid storing in the freezer door to prevent temperature fluctuations. For best quality, consume within the 'best before' date.
What should I do if my Kwality Walls tub has ice crystals?
Ice crystals indicate temperature fluctuations. Ensure your freezer is set to -18°C or lower, and store the tub in the main compartment. If the seal is broken, transfer the ice cream to an airtight container. If the issue persists, contact Kwality Walls customer support at 1800-10-22-221 for assistance.
How long does it take for Kwality Walls to resolve a complaint about a defective tub?
Kwality Walls aims to resolve complaints within 3-5 business days. Contact their customer support at 1800-10-22-221 or email them (if available) with your purchase details. They will guide you through the process and may offer a replacement or refund.
How to escalate a complaint with Kwality Walls
If the first response isn’t good enough, here’s the path to a resolution.
Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Kwality Walls Customer Care
Reach out to the primary customer support channel for product or service complaints.
If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
