Kwality Walls Frozen Desserts: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Kwality Walls Frozen Desserts.
Troubleshooting tips
If your Kwality Walls frozen dessert has a icy texture, check your freezer temperature. It should be set at -18°C or lower. If it's too warm, the dessert may partially thaw and refreeze, causing ice crystals.
If the dessert is too hard to scoop, let it sit at room temperature for 5-10 minutes before serving. This softens it without melting, making it easier to scoop.
If you notice freezer burn on the surface, ensure the container is tightly sealed after each use. Press a piece of plastic wrap directly on the surface before closing the lid to minimize air exposure.
If the dessert has an off-flavor, check for strong odors in your freezer. Store it away from items like fish or onions, and keep the freezer clean to prevent odor absorption.
If the dessert melts too quickly after serving, serve it in chilled bowls and keep it out of direct sunlight or warm areas. For outdoor events, use a cooler with ice packs.
Frequently asked questions
How should I store Kwality Walls frozen desserts to maintain quality?
Store at -18°C or below. Keep the container tightly sealed and avoid temperature fluctuations. For best quality, consume within the recommended period on the package.
What should I do if my Kwality Walls dessert has ice crystals?
Ice crystals usually indicate temperature fluctuations. Check your freezer temperature and ensure it's set to -18°C. Also, avoid leaving the dessert out for long periods. If the issue persists, contact our support at 1800-10-22-221.
How long can I keep an opened container of Kwality Walls frozen dessert?
For best quality, consume within 2-3 weeks after opening. Always keep the lid tightly closed and store at -18°C. If you notice any off-flavors or texture changes, it's best to discard.
How to escalate a complaint with Kwality Walls
If the first response isn’t good enough, here’s the path to a resolution.
Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Kwality Walls Customer Care
Reach out to the primary customer support channel for product or service complaints.
If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
