Troubleshooting tips and frequently asked questions for Kwality Walls Ice Cream.
Troubleshooting tips
If your Kwality Walls ice cream is too hard to scoop, let it sit at room temperature for 5-10 minutes before serving to soften slightly.
To prevent ice crystals from forming, store the ice cream in the back of the freezer where temperature is most consistent, and ensure the lid is tightly sealed after each use.
If the ice cream has a strange taste or odor, check if it has absorbed odors from strong-smelling foods in the freezer; store it in an airtight container or wrap the carton in plastic wrap.
If the ice cream melts too quickly after serving, chill the bowls or cones in the freezer for a few minutes before scooping.
For a creamier texture, allow the ice cream to soften for a few minutes and then stir it before refreezing if it has partially melted.
Frequently asked questions
How should I store Kwality Walls ice cream to maintain its quality?
Store Kwality Walls ice cream in the freezer at -18°C or below. Keep the carton tightly sealed and place it in the back of the freezer to avoid temperature fluctuations. Avoid storing it near strong-smelling foods to prevent odor absorption.
What should I do if my Kwality Walls ice cream has ice crystals?
Ice crystals can form if the ice cream is exposed to temperature fluctuations. To minimize this, ensure the lid is sealed tightly and store the carton in the coldest part of the freezer. If crystals have formed, you can scrape them off before serving.
How can I contact Kwality Walls customer support for ice cream issues?
For any issues with Kwality Walls ice cream, you can contact our customer support at 1800-10-22-221 (toll-free) or email us at support@kwalitywalls.in. Our team is available Monday to Saturday, 9 AM to 6 PM IST. We typically resolve complaints within 3-5 business days.
How to escalate a complaint with Kwality Walls
If the first response isn’t good enough, here’s the path to a resolution.
Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Kwality Walls Customer Care
Reach out to the primary customer support channel for product or service complaints.
If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
