Troubleshooting tips and frequently asked questions for Kwality Walls Cones.
Troubleshooting tips
If your ice cream cones are soggy, store them in an airtight container at room temperature, away from moisture. Avoid refrigerating them as condensation can make them lose their crunch.
For cones that break easily, ensure they are at room temperature before filling. Cold cones are more brittle. You can also double-layer them with a thin coating of melted chocolate to add strength.
If cones have an off-flavor, check the expiration date and storage conditions. Exposure to strong odors can affect taste. Keep them sealed and away from spices or cleaning products.
To prevent cones from becoming stale, use them within the recommended shelf life and keep the package tightly closed after opening. You can revive slightly stale cones by warming them in a preheated oven at 150°C for 3-5 minutes.
If cones stick together, separate them gently and place a piece of parchment paper between layers in the storage container to absorb excess moisture.
Frequently asked questions
How do I keep Kwality Walls cones crispy?
Store cones in an airtight container at room temperature, away from humidity. Avoid refrigeration. If they lose crispness, warm them in an oven at 150°C for 3-5 minutes.
My Kwality Walls cones are broken. What should I do?
Ensure cones are at room temperature before filling. For extra strength, coat the inside with melted chocolate. If you receive broken cones from a store, contact our support at 1800-10-22-221 for a replacement.
How long do Kwality Walls cones last?
Check the best-before date on the package. Once opened, consume within 2-3 weeks if stored properly. For quality issues, reach out to our helpline for assistance.
How to escalate a complaint with Kwality Walls
If the first response isn’t good enough, here’s the path to a resolution.
Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Kwality Walls Customer Care
Reach out to the primary customer support channel for product or service complaints.
If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
