Troubleshooting tips and frequently asked questions for Kwality Walls Cups.
Troubleshooting tips
If your Kwality Walls ice cream cups are melting too quickly, check that your freezer is set to -18°C or lower and that the cups are stored in the coldest part, not near the door.
For cups with a damaged or loose lid, transfer the ice cream to an airtight container to prevent ice crystals from forming and to maintain texture.
If the ice cream has a icy or gritty texture, it may have thawed and refrozen. Check for temperature fluctuations and avoid leaving cups out at room temperature for more than 5 minutes.
To enjoy the best flavor, let the cup sit at room temperature for 2-3 minutes before eating, but not longer to avoid melting.
If you notice a freezer burn or off-flavor, check the expiration date and ensure the cup is not damaged. Contact Kwality Walls support if the issue persists.
Frequently asked questions
How should I store Kwality Walls ice cream cups to prevent melting?
Store cups in a freezer set to -18°C or lower, in the coldest part away from the door. Keep them upright and avoid frequent opening of the freezer.
What should I do if my Kwality Walls cup has a damaged lid?
Transfer the ice cream to an airtight container to maintain quality. If the product is defective, contact Kwality Walls support at 1800-10-22-221 for a resolution.
How long can I leave a Kwality Walls cup out before eating?
For best texture, leave the cup at room temperature for 2-3 minutes. Do not leave it out for more than 5 minutes to avoid melting and quality loss.
How to escalate a complaint with Kwality Walls
If the first response isn’t good enough, here’s the path to a resolution.
Kwality Walls (India) Limited is an ice cream and frozen dessert company. For consumer complaints, start with their toll-free customer care, then escalate to the company's grievance/nodal officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Kwality Walls Customer Care
Reach out to the primary customer support channel for product or service complaints.
If the company fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
