Kent · India

Kent customer care and complaint escalation, India

Kent customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with Kent

If the first response isn’t good enough, here’s the path to a resolution.

Kent is an Indian water purifier and home appliance brand. For service, AMC, or complaints, start with their official customer care channels. If unresolved, escalate through Kent's internal escalation matrix, and finally approach the National Consumer Helpline or Consumer Commission.

  1. Contact Kent Customer Care

    Reach out to Kent's official customer support for service bookings, AMC, or complaints. Provide your order/service details and complaint number.

    Customer Care Phone
    92789-12345 Official support number for service and complaints.
    WhatsApp
    919278912345 WhatsApp support for service requests.
    Email
    service@kent.co.in For service-related queries and complaints.
    Alternate Email
    onlinecare@kent.co.in For issues with the Kent Customer App or online complaints.
    Toll-Free / Landline
    0120-3075 000 Alternate helpline number for customer support.
    • Keep your order ID, service complaint number, and purchase details ready.
    • If using the app and it crashes, note the complaint number and email onlinecare@kent.co.in.

  2. Escalate to Kent's Internal Escalation Matrix

    If the first-line support does not resolve your issue, escalate using Kent's official escalation matrix for level-two complaints.

    Escalation Matrix URL
    https://www.kent.co.in/escalation-matrix-level-two Official escalation page for unresolved complaints.
    • Use the escalation matrix to reach higher-level support or grievance officers.
    • Mention your previous complaint reference numbers and all communication history.

  3. External Consumer Grievance Redressal

    If Kent fails to resolve your complaint, approach India's consumer protection mechanisms: National Consumer Helpline or the Consumer Commission under CPA 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    NCH Website
    https://consumerhelpline.gov.in Online complaint registration portal.
    • File a complaint with the National Consumer Helpline (NCH) providing all evidence and previous escalation details.
    • If the issue involves a service contract or product defect, you may approach the District/State/National Consumer Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a record of your complaint numbers, emails, and call logs.
  • Clearly state your issue and desired resolution (repair, replacement, refund) when contacting support.
  • If using social media, tag the official Kent handle for faster response.
  • Check Kent's official website for service centers and avoid third-party numbers.
  • Escalate in writing (email) to have a paper trail.
  • For AMC complaints, quote your contract number and name as per records.

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Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

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