Kent Gravity Water Purifiers: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Kent Gravity Water Purifiers.
Troubleshooting tips
If water flow is slow or stops, remove the top chamber and check if the ceramic filter candle is clogged. Gently scrub it with a soft brush under running water to remove debris, then reassemble.
For leaks from the bottom chamber, inspect the rubber O-ring seal between the chambers. If worn or cracked, replace it with a new one from Kent service.
If water has an unpleasant taste or odor, replace the activated carbon filter inside the candle as per the recommended schedule (usually every 6-12 months).
Ensure the purifier is placed on a flat, stable surface. Uneven placement can cause improper sealing and leakage.
If the candle breaks or cracks, stop use immediately and contact Kent service for a replacement. Do not attempt to glue or repair it.
Frequently asked questions
How often should I replace the ceramic filter candle in my Kent Gravity Water Purifier?
The ceramic candle typically needs replacement every 6 to 12 months, depending on usage and water quality. However, if you notice a significant drop in flow rate or persistent taste issues after cleaning, replace it sooner. You can order a replacement candle by calling Kent service at 9278912345 or emailing service@kent.co.in.
What should I do if my Kent Gravity Water Purifier is leaking from the bottom?
First, check if the O-ring seal between the upper and lower chambers is properly seated or damaged. If damaged, replace it. Also, ensure the candle is tightly fitted. If the leak persists, contact Kent support at 9278912345 or service@kent.co.in for assistance. Turnaround time for a service visit is usually 24-48 hours in most Indian cities.
How can I escalate an unresolved issue with my Kent Gravity Water Purifier?
If your issue is not resolved within 48 hours, you can escalate by emailing service@kent.co.in with your complaint details and previous ticket number, or call 9278912345 and ask for a supervisor. Kent aims to resolve escalated complaints within 2 business days.
How to escalate a complaint with Kent
If the first response isn’t good enough, here’s the path to a resolution.
Kent is an Indian water purifier and home appliance brand. For service, AMC, or complaints, start with their official customer care channels. If unresolved, escalate through Kent's internal escalation matrix, and finally approach the National Consumer Helpline or Consumer Commission.
Contact Kent Customer Care
Reach out to Kent's official customer support for service bookings, AMC, or complaints. Provide your order/service details and complaint number.
Customer Care Phone
92789-12345
Official support number for service and complaints.
WhatsApp
919278912345
WhatsApp support for service requests.
Use the escalation matrix to reach higher-level support or grievance officers.
Mention your previous complaint reference numbers and all communication history.
External Consumer Grievance Redressal
If Kent fails to resolve your complaint, approach India's consumer protection mechanisms: National Consumer Helpline or the Consumer Commission under CPA 2019.
File a complaint with the National Consumer Helpline (NCH) providing all evidence and previous escalation details.
If the issue involves a service contract or product defect, you may approach the District/State/National Consumer Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint numbers, emails, and call logs.
Clearly state your issue and desired resolution (repair, replacement, refund) when contacting support.
If using social media, tag the official Kent handle for faster response.
Check Kent's official website for service centers and avoid third-party numbers.
Escalate in writing (email) to have a paper trail.
For AMC complaints, quote your contract number and name as per records.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
