Troubleshooting tips and frequently asked questions for Kent UV Water Purifier.
Troubleshooting tips
If the purifier is not dispensing water, check if the power cord is securely plugged in and the unit is switched on. Also, ensure the water inlet valve is open and there is adequate water supply.
If water flow is slow, replace the sediment filter and carbon filter if they are over 6 months old. Also, check for any kinks or blockages in the tubing.
If the purifier is making unusual noises, it could be due to air in the system. Run the purifier for a few minutes to purge air. If noise persists, check if the booster pump is touching any surface and adjust accordingly.
If the TDS rejection is poor, check if the RO membrane is clogged. If it's over 2 years old, consider replacing it. Also, ensure the input water TDS is within the specified range (up to 2000 ppm).
If there is a leakage, inspect all connections and tubing for cracks or loose fittings. Tighten or replace as necessary. Ensure the drain pipe is properly connected.
Frequently asked questions
What should I do if my Kent water purifier is not turning on?
First, check if the power cord is properly plugged into a working socket and the unit is switched on. If there is still no power, check your home's circuit breaker. If the issue persists, contact Kent service at 9278912345 or email service@kent.co.in. A technician will typically respond within 24-48 hours.
How often should I replace the filters in my Kent water purifier?
Filter replacement depends on usage and water quality. Generally, sediment and carbon filters should be replaced every 6 months, while the RO membrane lasts up to 2 years. Kent recommends regular maintenance. For specific guidance, call 9278912345 or email service@kent.co.in. Turnaround time for a service visit is usually 1-2 business days.
What is the escalation process if my Kent water purifier issue is not resolved?
If your issue is not resolved within the expected timeframe, you can escalate by calling Kent customer care at 9278912345 and asking for a supervisor, or email service@kent.co.in with your complaint details and previous ticket number. Kent aims to resolve escalations within 3-5 business days.
How to escalate a complaint with Kent
If the first response isn’t good enough, here’s the path to a resolution.
Kent is an Indian water purifier and home appliance brand. For service, AMC, or complaints, start with their official customer care channels. If unresolved, escalate through Kent's internal escalation matrix, and finally approach the National Consumer Helpline or Consumer Commission.
Contact Kent Customer Care
Reach out to Kent's official customer support for service bookings, AMC, or complaints. Provide your order/service details and complaint number.
Customer Care Phone
92789-12345
Official support number for service and complaints.
WhatsApp
919278912345
WhatsApp support for service requests.
Use the escalation matrix to reach higher-level support or grievance officers.
Mention your previous complaint reference numbers and all communication history.
External Consumer Grievance Redressal
If Kent fails to resolve your complaint, approach India's consumer protection mechanisms: National Consumer Helpline or the Consumer Commission under CPA 2019.
File a complaint with the National Consumer Helpline (NCH) providing all evidence and previous escalation details.
If the issue involves a service contract or product defect, you may approach the District/State/National Consumer Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint numbers, emails, and call logs.
Clearly state your issue and desired resolution (repair, replacement, refund) when contacting support.
If using social media, tag the official Kent handle for faster response.
Check Kent's official website for service centers and avoid third-party numbers.
Escalate in writing (email) to have a paper trail.
For AMC complaints, quote your contract number and name as per records.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
