Troubleshooting tips and frequently asked questions for Kent RO Water Purifier.
Troubleshooting tips
If the purifier is not dispensing water, check if the storage tank is full and the power cord is securely plugged in. Ensure the water supply valve is open and there is no kink in the inlet pipe.
If water tastes bad or has a peculiar odor, replace the sediment and carbon filters as they may be clogged. Also, check the RO membrane; if it's over 2 years old, consider replacing it.
If the purifier is leaking, inspect the connections and tubing for loose fittings. Tighten them if necessary. Also, check if the storage tank or housing has cracks.
If the purifier makes loud noises, it could be due to air in the system or a faulty pump. Try flushing the system by dispensing water for a few minutes. If noise persists, contact service.
If the 'Change Filter' indicator is on, reset it after replacing the filters. Refer to the user manual for the reset procedure specific to your model.
Frequently asked questions
How do I troubleshoot my Kent RO water purifier if it's not dispensing water?
Check if the storage tank is full, power cord is plugged in, water supply valve is open, and inlet pipe is not kinked. If the issue persists, contact Kent service at service@kent.co.in or 9278912345.
What should I do if my Kent RO water purifier is leaking?
Inspect connections and tubing for loose fittings and tighten them. Check for cracks in the storage tank or housing. If leakage continues, call Kent support at 9278912345 for assistance.
How often should I replace filters in my Kent RO water purifier?
Sediment and carbon filters typically need replacement every 6-12 months, while the RO membrane lasts about 2 years. Refer to your user manual for specific intervals. For service, contact service@kent.co.in.
How to escalate a complaint with Kent
If the first response isn’t good enough, here’s the path to a resolution.
Kent is an Indian water purifier and home appliance brand. For service, AMC, or complaints, start with their official customer care channels. If unresolved, escalate through Kent's internal escalation matrix, and finally approach the National Consumer Helpline or Consumer Commission.
Contact Kent Customer Care
Reach out to Kent's official customer support for service bookings, AMC, or complaints. Provide your order/service details and complaint number.
Customer Care Phone
92789-12345
Official support number for service and complaints.
WhatsApp
919278912345
WhatsApp support for service requests.
Use the escalation matrix to reach higher-level support or grievance officers.
Mention your previous complaint reference numbers and all communication history.
External Consumer Grievance Redressal
If Kent fails to resolve your complaint, approach India's consumer protection mechanisms: National Consumer Helpline or the Consumer Commission under CPA 2019.
File a complaint with the National Consumer Helpline (NCH) providing all evidence and previous escalation details.
If the issue involves a service contract or product defect, you may approach the District/State/National Consumer Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint numbers, emails, and call logs.
Clearly state your issue and desired resolution (repair, replacement, refund) when contacting support.
If using social media, tag the official Kent handle for faster response.
Check Kent's official website for service centers and avoid third-party numbers.
Escalate in writing (email) to have a paper trail.
For AMC complaints, quote your contract number and name as per records.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
